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Re: ITSM and ITIL Effective Change Management is still illusive

chuck_darst

An answer to my own question about Forrester's joint study with the itSMF AMS

 

The State Of IT Service Management In 2012

by Glenn o’Donnell, March 18, 2013

 

was just released - http://www.forrester.com/The+State+Of+IT+Service+Management+In+2012/fulltext/-/E-RES86722

 

Not sure if there is a publicly available version.

 

Chuck

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Stuart Rance wrote an interesting article on this same general topic last week - http://h30507.www3.hp.com/t5/Transforming-IT-Blog/Improving-change-management-how-one-organization-achieved-big/ba-p/134045

 

More on the policy and process side of things, but a good reflection of possible improvements. Stuart's blog is also interesting and supportive of some recent articles in this (www.hp.com/go/itsmblog) blog and also one's that Myles Suer has recently written on KPI's based on COBIT recommendations

chuck_darst

An answer to my own question about Forrester's joint study with the itSMF AMS

 

The State Of IT Service Management In 2012

by Glenn o’Donnell, March 18, 2013

 

was just released - http://www.forrester.com/The+State+Of+IT+Service+Management+In+2012/fulltext/-/E-RES86722

 

Not sure if there is a publicly available version.

 

Chuck

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