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Re: ITSM questions that keep me up at night

chuck_darst

Michael, any further comments on when something moves from a request to change? or might be better handled as a change?

 

I think of "increase my email mailbox size". What about getting a new cell phone or adding a new employee? These seem like classic request examples.

 

Chuck

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Michael, any further comments on when something moves from a request to change? or might be better handled as a change?

 

I think of "increase my email mailbox size". What about getting a new cell phone or adding a new employee? These seem like classic request examples.

 

Chuck

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