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Re: Maturity and Transforming Service Management

michael_pott

Chuck, I enjoyed reading your blog post. A couple of things really caught my attention. Two of them were "maturity" (ok, that's the title of your post anyway) and "managing multiple suppliers". I think these two go nicely together and illustrate why to improve maturity.

With the cloud, the multiple supplier situation is a reality in most if not all IT organizations. As a result, many IT organizations have increasing challenges due to the lack of standardized supplier on-boarding procedures, weak process alignment, and missing policies (e.g. for service level management) that span across multiple vendors to name a few only.

Increasing IT's maturity can be a relief here. In the example of multi-supplier integration it enables IT to harmonize different operating models across different parts of the organization and external suppliers.

For sure this requires a transformation, because - according to Gartner - maturity is about people, processes, technology and business management. SIAM (Service Integration and Management) is an HP Enterprise solution that can attend the journey towards multi-supplier integration and a higher level of maturity.

Makes sense? What do other readers think?

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About the Author

michael_pott

Michael Pott is a Product Marketing Manager for HPE ITSM Solutions. Responsibilities include out-bound marketing and sales enablement. Michael joined HP in 1989 and has held various positions in HP Software since 1996. In product marketing and product management Michael worked on different areas of the IT management software market, such as market analysis, sales content development and business planning for a broad range of products such as HP Operations Manager and HP Universal CMDB.

Comments
michael_pott

Chuck, I enjoyed reading your blog post. A couple of things really caught my attention. Two of them were "maturity" (ok, that's the title of your post anyway) and "managing multiple suppliers". I think these two go nicely together and illustrate why to improve maturity.

With the cloud, the multiple supplier situation is a reality in most if not all IT organizations. As a result, many IT organizations have increasing challenges due to the lack of standardized supplier on-boarding procedures, weak process alignment, and missing policies (e.g. for service level management) that span across multiple vendors to name a few only.

Increasing IT's maturity can be a relief here. In the example of multi-supplier integration it enables IT to harmonize different operating models across different parts of the organization and external suppliers.

For sure this requires a transformation, because - according to Gartner - maturity is about people, processes, technology and business management. SIAM (Service Integration and Management) is an HP Enterprise solution that can attend the journey towards multi-supplier integration and a higher level of maturity.

Makes sense? What do other readers think?

MaryRasmussen

Chuck -  Nice post!  I'm curious though - if the average organization is at 2.3, what are the main "show stoppers" that keep them from advancing to level 3?  any ideas? Mary

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