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More interesting news - HP Helps Russian Railways Improve IT Operations

chuck_darst ‎07-12-2012 02:31 PM - edited ‎09-25-2015 08:09 PM

From the teaser


I won't repeat the whole press release, but the intro


HP today announced that Russian Railways, one of the world’s largest railway companies, has significantly improved its IT operations with HP IT Service Management (ITSM).


HP ITSM has boosted the effectiveness and maturity of Russian Railways’ IT services by automating the management and quality control of its IT service support processes.


Maybe my favorite part


“New challenges faced by the Main Computing Center have driven demand for a fundamentally new approach to managing the support of IT services,” said Alexey Illarionov, chief information officer, Russian Railways. “We needed a quality breakthrough in terms of IT-systems use. HP made it possible to increase the quality of IT services without increasing the number of IT specialists. The level of IT maturity in the company has risen to considerably higher than the average worldwide rates,(1) increasing our ability to adopt to the changing business environment and support fast introduction of new services.”


The scale (number of people using) is very impressive.


Chuck Darst

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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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