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No more business as usual – HP Service Manager now available through subscription pricing!

MaryRasmussen ‎06-05-2013 10:01 AM - edited ‎09-27-2015 07:18 PM

HP is excited to announce HP Service Manager – Subscriptionan offer that is virtually half the price of comparable SaaS and on-premise IT service desk offerings.  For $50/user/month (U.S. List) customers will enjoy a world class, ITIL-based, on-premise service desk solution—including maintenance and support.   All of this is available with no upfront capital investment.   We bring this offer to you in response to the demand for more flexible and innovative pricing of on-premise software.  Hear Tony Sumpster,  General Manager of the Service and Portfolio Management business at HP Software, share his thoughts on this offer in this  short video  (1:53).


The subscription version of HP Service Manager combines the values of an on-premise service desk with the business benefits of a subscription pricing model similar to the one used in SaaS offers.   


With HP Service Manager - Subscription you will be able to:


  • Control your data privacy
  • Meet your security and other compliance needs
  • Enjoy simple pricing and low Total Cost of Ownership


The HP Service Manager – Subscription solution includes all the modules, capabilities and functionality of the HP Service Manager Enterprise Suite.  Now you have the abilities of the on-premise, perpetually licensed HP Service Manager software including HP’s leading ITIL best practices and change management—all with a monthly option that includes maintenance and support.


HP’s overall ITSM solution puts the service desk front and center of the IT organization (strategy, applications and operations) and the business. This offer is foundational to the complete portfolio of HP ITSM and overall IT Management solutions


If you are currently using a legacy service desk, or are considering refreshing your existing system for any reason – take a closer look at HP Service Manager-Subscription. This is a great solution at a great price.  I’ve attached a brochure and a short slide set with more details to answer any questions you might have.  


For more information on HP Service Manager-Subscription please contact your HP Account Manager,  a HP Software partner or  email me directly at .  Also feel free to reach out to me in the comment section below with open discussion topics.


 Twitter: @MaryR_Colorado

About the Author


Mary (@maryrasmussen_) is the worldwide product marketing manager for HPE Software Education. She has 20+ years of product marketing, product management, and channel/alliances experience. Mary joined HP in 2010 from an early-stage SaaS company providing hosted messaging and mobility services. Mary has a BS in Computer Science and a MBA in Marketing.

Rich Webner
on ‎06-06-2013 02:36 PM

Great News! It's about time!

This makes the choice to stay with Service Manager, Upgrade, etc. that much easier for Customers. CapEx vs. OpEx is strong driver for tool choice in a market glutted with feature rich and capable tools.

Gaurav Sethii
on ‎06-10-2013 04:28 AM

Hi Team,

HP ServiceManager Subsription looks interesting upfront.
I have few doubts and have listed a few below

1. How would the onboarding a customer happen. Would they get ready to use OOB HP ServiceManager.
2. My saying HP would provide Maintanence and Support, would HP manage the Help desk, Incident Management, Problem Management.
3. How would the defects and Enhacements be implemented, is there a planned release cycle.

Gaurav Sethi

on ‎06-18-2013 10:34 AM

Here is a short (3:30 min) video with the high points of the new HP Service Manager - Subscription announcement 


Lots of very good feedback on this from HP Discover last week.


Chuck Darst

on ‎06-18-2013 12:28 PM

@Rich – Yes, customers have been asking for additional pricing options – and we are thrilled to bring this offer to market.   I just got back from Discover, and by the time I left Vegas, my voice was almost gone from 3 days of constant talking with customers, partners and peers on the benefits around this offer.  Gartner Research published a new report about IT Service Desk vendor strategies - – days before our announcement so the timing was somewhat uncanny.  I don’t have distribution rights for the report and so cannot include it – but for those out there with Gartner access, it’s an interesting read.

on ‎06-18-2013 04:29 PM

@ Gaurav -  The main thing you need to know is that HP Service Manager – Subscription(SM-S) is the identical product as a HP Service Manager Enterprise Suite Named User  – except SM-S pricing also includes support. This new pricing is based on a per user, per month price for the “right to use”.   There is no separate annual support fee. The customer does not “own” the licenses.   SM-S comes with a choice of support options:  9x5 @$50 /user/month USD and 7x24@ $55/user/month.


Since its on-premise (not SaaS) the customer is responsible for all infrastructure, operations, deployment, on-boarding and maintenance just as he would be if purchasing Service Manager with the previous classic pricing. 

Michael Pott (michael_pott)
on ‎06-21-2013 01:03 AM

I also have heard this in conversations I had in EMEA - HP Service Manager Subscription is a great option for customers who are looking to shift tradional CapEx to OpEx and pay as they go, which is also one of the big business values SaaS provides. This frees up investment for other areas.

on ‎06-25-2013 01:47 AM



This is a really good offer that should make a difference in the market place. Really like this.






on ‎07-01-2013 06:30 PM

SM Subscription provides a great choice for those organizations who intend to replace their legacy BMC, CA, IBM or other third party on-premise service desk solution and are concerned that a SaaS service desk solution will not work for them from the perspective of security, data being local or desired customisation levels. 


SM Subscription not only provides the customers a better ITSM solution than their existing one with the comfort of having the solution on premise, but also an aggressive Opex pricing model with a low TCO.

on ‎07-12-2013 03:57 PM

HI Everyone - I've gotten such a great response to this blog, that I wanted to bring our new webpage to your attention: . This site  is dedicated to this fabulous new offer.  I updated a hyperlink in the main text, but wanted to do this call-out  to help ensure all readers are aware of the new site.  Cheers, Mary

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