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Now shipping HP Propel on-premise! One portal, one catalog, one service exchange!

VesnaS ‎07-22-2014 08:01 AM - edited ‎10-04-2015 09:00 PM


I have had this day circled on my calendar for months! I am so excited that it is finally here! Today is the day that HP starts shipping Propel on-premise, a.k.a version 1.0. HP Propel enables enterprise IT organizations become a true Service Broker.  IT departments are already performing some of the tasks associated with being a Service Broker if they use internally- and externally- sourced IT. But there are crucial considerations and steps that need to be taken to become a true IT Service Broker.

With HP Propel your organization can become a true IT Service Broker. Currently, IT leadership has a few decisions to make including:

  • When and what services to insource and outsource

  • Perform an assessment on the market and find the best suppliers

  • Negotiating process with external service providers

  • Nail down SLAs, exit clauses , price caps, maintenance terms, responsibility for subcontractors,   and much more

 Unfortunately, after successfully following these steps, they still often fail in implementing their plan. IT needs to seamlessly integrate external service suppliers with internal business applications and services, processes and data. For this to be successful, IT needs a solid platform. Keep in mind that no single service provider can fulfill all of your business’ requirements. This is especially true when you take into account the diversity and altogether amount of cloud services.


The best way to conquer these problems is for SIs and large IT organizations to become a true IT Service Brokers. The first step is to assess where it makes sense to operate things externally vs. internally and implement an effective plan. Remember, you will need a tool to implement your plan and your processes. It is also important that part of your strategic plan is to position IT for relevance and service excellence; to demonstrate that IT can move as fast as business needs. You want your LOB leaders to recognize and acknowledge your IT for new and innovative services, as well as desired alignment and enablement. It is of vital importance that the tool you choose to help you become a more efficient IT service broker is not a rip-and-replace type of the solution. Finally, you need to integrate multiple external service suppliers and their services with your existing IT ecosystem, and not dis-integrate what you already have in place.

What’s the minimal set of tool capabilities required to become a true Service Broker?

  • Integration framework –Your services are not independent islands. Everything in IT needs to interconnect, but they also have interdependencies. A powerful and modern integration framework will allow you to fine-tune your processes while integrating disparate systems which can be used in your traditional data centers, on-premise, in private clouds, public clouds or on premise at external suppliers. There is an architecture model and infrastructure called Enterprise Service Bus (ESB) which most IT departments use for implementing business applications. Why not use the key concepts from ESB and create an even more flexible and scalable model for IT Management applications?

  • Ultimate service delivery automation—While IT may need to customize many services which are provided by third parties, the request fulfillment and service delivery from the end user perspective must be as automated as possible. Business users are more satisfied with standard, “order-and-consume in a click” services. IT needs to accelerate automating its change and incident management and improve the self-services which will be adopted by the LOB. The sooner your IT take on this task, the sooner you can embrace new technology ideologies—for example, DevOps.

  • Consumer-oriented, unified user experience. IT needs to better market their services to the business via the IT service catalog and portal. One of the basic ways to accomplish this is by offering a single catalog. This is applicable in the most common scenarios: when the end user needs to subscribe to a cloud service; order, acquire and provision software or hardware; onboard new team members or request any services from IT’s repertoire. It is easiest when the user can do this from a single catalog. If you have ever shopped online you understand why it is so important that this catalog be consumer-oriented and friendly. IT needs to aggregate and (where meaningful) also bundle services from different internal and external catalogs. The  end user should be able to buy and subscribe to several services in a single order.

While there has been much written about Shadow IT and how CIOs control the budget more or less as a result, remember that your business needs your IT to become a true  Service Broker. In one of my future posts I will write about Shadow IT and why the LOB is getting increasingly overwhelmed with dealing with multiple cloud services providers and why LOB and IT need to share the center of innovation. But for today let’s consider your IT and your other LOBs as one and on the same business and team. You know your business- like external services providers will never be able and therefore your LOBs want your IT to be their “internal” Service Provider.


HP Propel 1.0

How does HP Propel 1.0 help IT become a true Service Broker? HP Propel provides both the front-end and back-end capabilities IT or Multi Supplier Integrators (MSI) organizations need to deliver the services that their business needs and wants in automated way. Propel 1.0 easily integrates external service suppliers with internal services regardless of where the services originate (on-premise or cloud) and altogether presents end users with a modern, consumer-focused portal and catalog.



Some key capabilities that Propel 1.0 offers you:

  • Open Service Exchange provides the integration infrastructure for easily integrating existing and new systems in a plug-and-play fashion. You can integrate HP or third-party systems to the Service Exchange once and then use it everywhere. This capability eliminates point-to-point integrations, which are often the Gordian knot for the enterprise architecture of successful IT and frees up resources to perform more strategic and innovative tasks.

  • Orchestrated Service Delivery provides a fast, automated and repeatable delivery and consistent experience. Propel has an aggregated service catalog, which aggregates services from underlying catalogs. These underlying catalogs can be from HP or a third party. Propel aggregated catalog is integrated to multiple fulfillment systems through Service Exchange. The next time your IT exchanges ITSM or cloud provisioning systems, your end users do not need to know about this back-end information and they can continue using the familiar, intuitive single catalog that Propel provides.

  • Single Portal which captures 100 percent of business operational demand. It is intuitive to use and very easy to customize and is the single source for the end user. It’s easily extensible and provides relevant and up-to-date capabilities. It is more than a single service catalog; Propel offers aggregated knowledge management, self-service and IT News capabilities. The rest of capabilities it supports are up to your needs and imagination.



Here are two white papers that I suggest you read to learn more about how your organization can take the next steps to becoming a Service Broker:

HP Propel, a Solution to Transform IT into a Multi-Supplier Service Broker – by IDC

IT designed for today’s demands



Vesna Soraic





About the Author


Vesna is the senior product marketing manager at HPE Software. She has been with HPE for 17 years in R&D, product management and product marketing. At HPE she is responsible for go to market and enablement of the HPE ITOM software products.

on ‎07-22-2014 04:35 PM

Hooray, I've been waiting for this.  Is there a ROI calculator available?

on ‎07-23-2014 02:17 AM

Looks like HP are really taking the end users view when creating this software now, Simplification!

on ‎08-14-2014 07:24 AM

I'm unable to find information on the on-site solution, such as supported devices and system requirements.  Does anyone have a link to the propel documentation?

John Stagaman
on ‎08-20-2014 01:05 AM

Where do I go to download the Propel on-premise software for evaluation. I can't seem to find it on the software partner portal. Thanks.

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