IT Service Management
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Practical Problem Management web event

‎05-04-2012 04:56 PM - edited ‎09-25-2015 08:04 PM

Stuart is one of Hap's ITIL authors, is very well known across the industry, and has years of practical experience. It is interesting to him talk about the theory and the "sad reality".


You have to register to listen to the recording at


Thinking of problem management, there have been a variety of survey results & industry "hubbub" about lack of problem management usage and then being immature in many organizations when it is implemented. I don't want to muddy this post with my opinion on the whys.


And thinking of Birthright, I am always looking for feedback on where people go for information. In this case, any opinions on the Birthright virtual events?



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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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