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Reinventing IT Service Management with HP Propel

‎12-03-2013 12:41 PM - edited ‎09-25-2015 08:32 PM

The topics of re-emergence of shadow IT via the cloud and optimizing multi-supplier management are some of my favorites today. Making sure that organizations optimize their IT spending overall, while minimizing risk, and being agile and responsive are daunting challenges. Does this pose a Catch 22 or a Gordian Knot? It doesn't have to.


Introducing HP Propel


HP Propel is the first ITSM framework of its kind, transforming IT into a true services broker. It features fully integrated services through a single, consumer-friendly, cloud-based portal to end users, without requiring that you replace back-end systems or processes. And, it is powered by an open services exchange. 


HP Propel can reduce associated service desk activities by 15 percent and the management of supply chain suppliers by 50 percent. It can help shift IT from being reactive and tactical to a more efficient organization that drives business value and innovation.


If you are interested in learning more about HP Propel, I encourage you to read a blog that June Manley posted earlier today over on the HP Discover Performance blog.


And ...


There is also a Brighttalk webinar this Thursday on the general topic of ITSM in a multi-sourced world. This is right in line with the HP Propel initiative. Please join us or catch the replay.



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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

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