IT Service Management
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The IT charter: Staying relevant by maintaining a good reputation

HPE-SW-Guest ‎05-22-2014 09:52 AM - edited ‎05-22-2014 12:35 PM

Guest Post by Sherry Ramm, ITSM Marketing consultant


I recently found an interesting article from TechRepublic IT self-sabotage: Don't be your own worst enemy.  It talks about the best ways for today’s IT to stay relevant and maintain a good reputation.  This is a topic near and dear to our mission on the HP Propel team as we strive everyday to help and enable IT transform into a true services broker. We know how important it is to improve the perception and reality of relevance and innovation for IT. This is driven by harnessing the power of cloud technologies to create an environment that delivers a consumerized experience for users.


Patrick Gray discusses the perils of the “department of ‘no’”.  In reality, you may not think that your that department frequently says “no”.  BUT, the key question is not what you think, but what do your  users and the organization think?  It’s all too common for anyone in any department or role to be surprised when they find out that that is a gap between their personal opinion and the perception of what they deliver.   We know that IT works as hard, or harder, than anyone to fulfill user requests directly and indirectly, while keeping the lights on and the enterprise humming. 


But, business users are more demanding than ever to get the products and services they need to do their jobs.  The ‘cheese has moved’ – the technology landscape has shifted new power to the users.  And now this reality coupled with the perception of traditional IT has resulted in up to 80 percent of users today shadowing IT to get it faster, easier and, in part, to avoid the risk of a possible “no”.  The article continues suggesting other tips such as why consumer technologies should be on your radar.  It also discusses how simple changes in communications with the business side can help change the perception of IT from simply a “tech guy” (or gal) to a strategic player enabling business objectives with relevant technology.  


After that, learn more about how HP Propel changes the perception and harnesses the new technology landscape to service your organization and drive innovation as you never have before.  Begin your path to improving your relevance as a true services broker by getting your version of HP Propel Free today


 So, how do you change this perception?  How do you convey to users that you are a key enabler of supporting their needs to the level where they is no reason to shadow you anymore?  How do you consumerize your IT and communicate in a more meaningful way to your business users.  There’s an easy on-ramp to this new style of IT that HP provides with HP Propel.


HP Propel transforms IT from a reactive role of just keeping your head above water; to a proactive, true services broker. One that delivers a consumer-like shopping experience to their workforce from a single catalog within a central portal. The user experiences an automated, rapid delivery of relevant products and services from a self-serve environment providing the control and insight they demand today.  This alone will shift the perception of your IT to a more sophisticated, innovation-driving organization throughout your company.


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on ‎11-19-2014 12:45 AM

Thank you for sharing this information, let me see the internet as thrive we need to take measures to maintain optimal growth

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