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Re: The ITSM Process Journey – Moving beyond level 2

chuck_darst

Coming back to the maturity topic, another one of my favorites ...

 

I submit that when Gartner IT Service Desk clients self assess, the topic or process area that pushes them past a 2 is most commonly, the service catalog. It is amazing how fast this has changed from considering and evaulating to potential sprawl - largely brought about by forces outside of IT itself (and delivered by the cloud).

 

With all that in mind, HP has just announced HP Propel. I recommend checking it out at  www.hp.com/go/propel.

 

Chuck

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Coming back to the maturity topic, another one of my favorites ...

 

I submit that when Gartner IT Service Desk clients self assess, the topic or process area that pushes them past a 2 is most commonly, the service catalog. It is amazing how fast this has changed from considering and evaulating to potential sprawl - largely brought about by forces outside of IT itself (and delivered by the cloud).

 

With all that in mind, HP has just announced HP Propel. I recommend checking it out at  www.hp.com/go/propel.

 

Chuck

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