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Re: The art of making IT Service Modeling simple – part 2

chuck_darst

Gil,

 

Thanks for the interesting post. I understand the traditional uses of service models in change impact analysis and then causality during incident and problem management. I am curious if/how this comes into play with some of Service Anywhere's new capabilities such as hot topic analysis.

 

 

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About the Author

chuck_darst

HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

Comments
chuck_darst

Gil,

 

Thanks for the interesting post. I understand the traditional uses of service models in change impact analysis and then causality during incident and problem management. I am curious if/how this comes into play with some of Service Anywhere's new capabilities such as hot topic analysis.

 

 

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