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Three Hot New Things with Service Manager 9

‎09-11-2012 01:59 PM - edited ‎09-25-2015 08:15 PM

Service Manager 9.31 is right around the corner with a number of improvements - notably more customization capabilities for the Service Request Catalog.


Pat DeMartine and I will providing an overview of what's new on a Vivit Webinar on October 3. Please Join us


And, follow me on twitter


Chuck Darst

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About the Author


HPE IT Service Management Product Marketing team manager spanning our solutions for the service desk, asset mngt, CMS, and more. My background is engineering and computer science in the networking and telecom worlds. As they used to say in Telcom, "the network is the business" (hence huge focus on service management). I always enjoyed working with customers and on the business side of things, so here I am in ITSM marketing.

on ‎10-04-2012 10:28 AM

Will a recording of this session be available?

on ‎10-18-2012 01:08 PM

A recording is now available - the most direct link to the Vivit web site is


For anyone who attended or tried to attend and couldn't get through, Vivit uses the Citrix gotowebinars platform. And ... they had some type of global problem on the morning of the event. One of the presenters (Pat DeMartine) couldn't get on the line until half way through the live event. Talk about embarrassing. So, we re-recorded the first ~20-25 minutes of the sessions for the link above.


There will be a follow-up Vivit Service Management SIG event given the interest and questions we received in this event. This is scheduled for Nov 8th and more details will be forthcoming soon.


Chuck Darst


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