error upon opening interactive backup and recovery in SAM

[Jason Reed]

I recieved the following error when I accessed the Ineractive Backup and Recovery option in SAM...

Sam internal error
The error handler has gotten the error code 1 of type NOTE with the associated strings:
8/4.3.0
QUANTUM DLT8000

I know that the device is the tape drive, but what does this error mean? And how do I repair this?

[Jitendra_1]

I would suggest that you check for the obvious things first :
1. Check whether you DLT 8000 has the device files with it . If not create them with insf .
2. Check if the DLT has a tape in it and its in ready state .
3. Check if the tape is write protected .
4. Clean the DLT
5. lastly check for SAM patches.

[Jason Reed]

Okay, the tape is not write protected. It is in ready state, I have cleaned the tape drive. How do I check if the DLT8000 has the device files with it?

[erics_1 · Accepted solution]

Jason,
Is this a new install? Has this process worked before? The problem may be that the DLT8000 is not listed in
/usr/sam/lib/C/pd_devinfo.tx. Adding the following 2 lines to the file may fix your issue.

TAPE:::stape::::.DLT8000.*::::::QuantumDLT8000 Tape Drive::::::::::::BR,DLT

TAPE:::tape2::::.*DLT8000.*::::::Quantum DLT8000 Tape Drive::::::::::::BR,DLT


Regards,

Eric