InfoSight Predictive Analytics
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Gotta a Question? Search the InfoSight KCS!

Valued Contributor

Gotta a Question? Search the InfoSight KCS!

Get answers to all your support questions at light-speed: We are introducing Google search like capability to instantly find solutions to issues you may have. As you're entering a case description, InfoSight is busy in the background searching thousands and thousands of support knowledge artifacts from customers around the world in real time to get you the best possible answer - at light speed! You are now armed with the same level of information that our Level 3 support uses when resolving issues, thereby enabling you to save time and resolve issues faster. 

This can be accessed on InfoSight. On the Top Menu select Support -> New Case

You will be taken to this page:

Once you start typing in the Summary box, the dark boxes to the right of the case form will start to appear with articles from our level 3 support engineer knowledge base. Click on an box and you are taken to the full article:

Search today!

Let us know what you think about this tool!