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InfoSight Permissions Request Help

 
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Shu_Mookerjee
Occasional Contributor

InfoSight Permissions Request Help

Hello,

I'm trying to access a client's Nimble Array via InfoSight. I've requested permission for access, but my customer contact says he hasn't seen the email.

Is there any way I can find out who the email was sent to?

Thanks,

Shu

2 REPLIES
BrianMacDonald
Occasional Collector
Solution

Re: InfoSight Permissions Request Help

Shu,

Your customer can logon to InfoSight and grant your access by navigating to Permissions from the Setting menu drop down.  Your request would be visible on the Permissions page.

It is possible that your customers spam filters are blocking the email from InfoSight. Has your customer contact logged onto InfoSight recently?

Brian

Brian MacDonald
Senior Manager, Global Storage Business Unit
Hewlett Packard Enterprise
Shu_Mookerjee
Occasional Contributor

Re: InfoSight Permissions Request Help

Brian,

 

Thanks! That's exactly what happened. Once we identified who was receiveing the mail, it turned out that individual was having it sent to his spam folder.

Sometimes the simplest explanations are the best.

Shu