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Defining the New Style of IT

HectorArevalo

Author: Adrian Velez, HP Enterprise Group – Content Strategist

 

The world of IT is undergoing a big transformation, in which storage, security, and data management are no longer perceived as cost-heavy support functions. Within today’s most innovative organizations, IT teams have a direct impact on strategy and revenue.

 

The change results from two dynamic entities: customers and employees. Both groups have high expectations from the enterprise world — fast service, instant access to information, innovative products, unquestionable safety, and the requirement for unparalleled customer support. That’s why organizations are finding new and creative ways through cloud infrastructure, adaptive security response plans, big data, and information mobility to better reach their stakeholders.

 

The ‘New Style of IT’ is something that today’s most innovative organizations are all thinking and talking about — for a newcomer, however, the term may seem abstract and potentially confusing. This itemization highlights the most important concepts to know.

 

  • Unknowns are the new norm. Unexpected security breaches, changing work-from-home policies, and momentary surges in customer demand are forces that could impact any growing organization. That’s why 99 percent1 of IT leaders are investing in infrastructure to support new digital trends, according the HP 2015 Report: Profiling infrastructure leaders. Only 55 percent1 of ‘laggards’ on the other hand, are investing in new technologies to support sudden changes or rapid growth.

    Consider the very simple use case of a video game company at Christmas. During the holidays, these types of organizations will likely see a surge in activity and demand to accommodate family time and last-minute shopping. Companies need to be able to provide aggressive service levels for changes in activity that long-term growth forecasts are unlikely to predict.

 

  • Team education is a priority. Gone are the days of IT being a separate department that is far-removed from the rest of the organization. Today’s most innovative IT leaders have positioned their strategic objectives as key organization-wide priorities. Take the topic of security as an example. In the event of a breach of vulnerability, all teams must be on standby — product leaders are on stand-by to implement fixes, communications leaders must maintain open dialogue on the public, and engineers must diagnose and troubleshoot issues.

    That’s why, according to a recent survey from HP, 97 percent1 of IT leaders consider security to be part of their firms’ core fabric. Industry innovators are prioritizing IT by helping technical and non-technical team members understand the importance of data, identity management, and security. What’s equally important to note is that there is significant room to grow in this area — even though leaders believe that security is the fabric of their firm, 65 percent1 believe that more security measures could be implemented.

 

  • IT requires c-suite leadership. The ‘Style of IT’ not only requires technical and business leaders to collaborate at the strategic level but it also requires a new style of business—resulting in an endgame where the technical as well as business leaders are collaborating together at the strategic level. Topics like security, data fragmentation, and consumer identity management require attention from all teams — especially marketing and product.

    Given the pace of technological change, 22 percent1 of leaders say that IT needs to be ‘completely different’ in five years — but 45 percent1 of firms do not believe that they have the capacity to disrupt their own business models through existing technology.

 

Final thoughts

 

The new style of IT is one where perfection, certainty, and organizational isolation don’t exist.  Costs are only a tangential part of the IT story; rather, companies will be looking to their investments in data and infrastructure to drive incremental revenue. Constant change and never-ending challenges will be the new normal.

 

IT can use its influence within the business to meet its goals – introducing not just technology, but the processes and workflows that enable growth, improve profitability, increase agility, boost productivity, improve the customer experience, increase innovation and reduce risk. Read the Best Practices: How IT megatrends impact infrastructure transformation to see how you can best use digital technologies to increase agility and boost innovation.

 

Bookmark HP Infrastructure Insights to get the latest updates on HP and the New Style of IT.

 

[1] HP Research, 2015 Report: Profiling Infrastructure Leaders, February 2015

 

 IT Megatrends Impact On Infrastructure

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