Error installing PSP 8.11 component hpsmh-2.1.12-200

[Louella J Panaga]

I'm trying to install the latest version of Proliant Support Pack for Linux that works with RHEL 5 so I installed with the install811.sh script. It failed to install hpsmh via the install script so I tried to do it manually and got below error. Has anyone encounter this before?

# tar zxvf hpsmh-2.1.12-200.x86_64.rpm.tar.gz
hpsmh-2.1.12-200.x86_64.rpm
hpsmh-2.1.12-200.x86_64.xml
# rpm -ivvh hpsmh-2.1.12-200.x86_64.rpm
D: ============== hpsmh-2.1.12-200.x86_64.rpm
D: Expected size: 9080036 = lead(96)+sigs(180)+pad(4)+data(9079756)
D: Actual size: 9080036
D: hpsmh-2.1.12-200.x86_64.rpm: Header SHA1 digest: OK (f53346239851bee3345ac4a129a6d9d6f2317f6c)
D: added binary package [0]
D: found 0 source and 1 binary packages
D: opening db environment /var/lib/rpm/Packages joinenv
D: opening db index /var/lib/rpm/Packages rdonly mode=0x0
D: locked db index /var/lib/rpm/Packages
D: ========== +++ hpsmh-2.1.12-200 x86_64/linux 0x0
D: opening db index /var/lib/rpm/Depends create mode=0x0
D: opening db index /var/lib/rpm/Basenames rdonly mode=0x0
D: opening db index /var/lib/rpm/Pubkeys rdonly mode=0x0
D: read h# 1033 Header sanity check: OK
D: ========== DSA pubkey id 53268101 37017186 (h#1033)
D: read h# 34 Header V3 DSA signature: OK, key ID 37017186
D: Requires: /bin/sh YES (db files)
D: Requires: /bin/sh YES (cached)
D: Requires: /bin/sh YES (cached)
D: Requires: /bin/sh YES (cached)
D: Requires: rpmlib(PayloadFilesHavePrefix) <= 4.0-1 YES (rpmlib provides)
D: Requires: rpmlib(CompressedFileNames) <= 3.0.4-1 YES (rpmlib provides)
D: opening db index /var/lib/rpm/Conflictname rdonly mode=0x0
D: closed db index /var/lib/rpm/Pubkeys
D: closed db index /var/lib/rpm/Depends
D: closed db index /var/lib/rpm/Conflictname
D: closed db index /var/lib/rpm/Basenames
D: closed db index /var/lib/rpm/Packages
D: closed db environment /var/lib/rpm/Packages
D: ========== recording tsort relations
D: ========== tsorting packages (order, #predecessors, #succesors, tree, depth, breadth)
D: 0 0 0 0 1 0 +hpsmh-2.1.12-200.x86_64
D: installing binary packages
D: opening db environment /var/lib/rpm/Packages joinenv
D: opening db index /var/lib/rpm/Packages create mode=0x42
D: mounted filesystems:
D: i dev bsize bavail iavail mount point
D: 0 0x0000fd00 4096 14968829 17249731 /
D: 1 0x00000003 4096 0 -1 /proc
D: 2 0x00000000 4096 0 -1 /sys
D: 3 0x0000000b 4096 0 -1 /dev/pts
D: 4 0x00006801 1024 77447 26066 /boot
D: 5 0x00000013 4096 1022228 1022227 /dev/shm
D: 6 0x00000014 4096 0 -1 /proc/sys/fs/binfmt_misc
D: 7 0x00000015 4096 0 -1 /var/lib/nfs/rpc_pipefs
D: 8 0x00000018 65536 692458 10724318 /home/dorsey
D: 9 0x00000018 65536 692458 10724318 /home/panaga1
D: sanity checking 1 elements
D: opening db index /var/lib/rpm/Name create mode=0x42
D: running pre-transaction scripts
D: computing 997 file fingerprints
Preparing... D: computing file dispositions
D: opening db index /var/lib/rpm/Basenames create mode=0x42
########################################### [100%]
D: ========== +++ hpsmh-2.1.12-200 x86_64-linux 0x0
D: Expected size: 9080036 = lead(96)+sigs(180)+pad(4)+data(9079756)
D: Actual size: 9080036
D: hpsmh-2.1.12-200: Header SHA1 digest: OK (f53346239851bee3345ac4a129a6d9d6f2317f6c)
D: install: hpsmh-2.1.12-200 has 997 files, test = 0
D: install: %pre(hpsmh-2.1.12-200.x86_64) asynchronous scriptlet start
D: install: %pre(hpsmh-2.1.12-200.x86_64) execv(/bin/sh) pid 31573
+ osval=NONE
+ '[' -f /etc/UnitedLinux-release ']'
+ '[' -f /etc/SuSE-release ']'
+ '[' -f /etc/redhat-release ']'
+ fn=/etc/redhat-release
++ cat /etc/redhat-release
++ cut -f4,5 '-d '
+ rel='Linux Client'
++ cat /etc/redhat-release
++ cut -f1,2 '-d '
+ frel='Red Hat'
++ cat /etc/redhat-release
++ cut -f1 '-d '
+ xenName=Red
+ '[' 'Linux Client' = 'Linux AS' ']'
+ '[' 'Linux Client' = 'Linux ES' ']'
+ '[' 'Linux Client' = 'Linux WS' ']'
+ '[' 'Red Hat' = 'Fedora Core' ']'
+ '[' 'Linux Client' = 'Linux Server' ']'
+ '[' Red = XenServer ']'
+ [[ '' < 2 ]]
+ echo 'This Red Hat Linux distribution is not supported.'
This Red Hat Linux distribution is not supported.
+ exit 1
D: install: waitpid(31573) rc 31573 status 100 secs 0.015
error: %pre(hpsmh-2.1.12-200.x86_64) scriptlet failed, exit status 1
error: install: %pre scriptlet failed (2), skipping hpsmh-2.1.12-200
D: running post-transaction scripts
D: closed db index /var/lib/rpm/Basenames
D: closed db index /var/lib/rpm/Name
D: closed db index /var/lib/rpm/Packages
D: closed db environment /var/lib/rpm/Packages
D: May free Score board((nil))
# cat /etc/redhat-release
Red Hat Enterprise Linux Client release 5.2 (Tikanga)

[~sesh · Accepted solution]

Hello!

Wondering why you are downloading a tar.gz file & then extracting the RPM. The file can be downloaded directly from (current version 2.1.15-210):
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&swItem=MTX-5c90113499bb41faacdcad9485&prodNameId=3288134&swEnvOID=4004&swLang=8&taskId=135&mode=4&idx=0

A couple of things you can check:
1. Check if /etc/redhat-release exists and has correct information.
2. (Not very recommended, consider as last option) use the --nopre switch to rpm to skip the pre-check script. :-)

For e.g.

rpm -ivh --nopre hpsmhxxx.rpm

Good luck!

[Louella J Panaga]

The --nopre worked. Thanks!