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07-14-2014 03:27 AM
07-14-2014 03:27 AM
7.09 UPdate problem
After updating from 7.08 to 7.09 the IRS service does not start anymore .
Has anyone had the same update issue ?
thanks
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07-14-2014 06:40 AM
07-14-2014 06:40 AM
Re: 7.09 UPdate problem
HI stefano,
I suggest you contact HP support to get help with this issue.
There are some corner cases that can happen, depending on how you processed your update.
This would better be discussed with the support team than on this open forum.
Thanks
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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07-14-2014 10:25 AM
07-14-2014 10:25 AM
Re: 7.09 UPdate problem
i have the same issue on multiple Customer Sites and try serveral Ways to fix it.
At the End I come always to the same (poor) solution.
Deinstall, clean up all Dirs (also hidden ProgramData), reinstall.
And then re-enter all the needed Information.
But may be you can fix it with a Support Call.
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07-19-2014 08:25 PM
07-19-2014 08:25 PM
Re: 7.09 UPdate problem
Good to check the IRS Logs (~\programdata\HP\RS\logs)
Key log file hprs-YYYY-MM-DD.0
Good to log case with HP IRS Support in parallel
Sanjay Mundhra
I am a HPE Employee