Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Anyone using HP Insight Online?

lowen
HPE Pro

Anyone using HP Insight Online?

Interested to hear from users of HP Insight Online - web-based view of your monitored devices, available with Insight RS V7  - all feedback welcome!

I am an HP employee
22 REPLIES
Duckfather
Frequent Advisor

Re: Anyone using HP Insight Online?

I'm just starting to use this.

 

While it's a great start, it needs a few rough edges knocking off :-

 

When searching / looking at warrenties / SAID etc, the warrenties are always shown as related to a device serial number and not the discovered IP address or name of that device. This makes things very hard to track back in the real datacentre. Crertainly if a large amount of servers are due to run out of warrenty soon!

 

Reporting seems to return either bizarre results or not what was expected (certainly as far as I'm concerned) : for example, a warrenties report will show the same device repeated four times with no warrenty expiration date for some devices, while others are skipped all together (with all devices selected for the report).

 

If a device suffers a critical service event and the warrenty subsequently expires after a replacement part has been sent to us, but before the service event has been closed by HP, the critical service event stays in the GUI, but it doesn't allow us to navigate to the event to request it's closure as the device is now reported as out of warrenty. I have a single device like this which is annoying the hell out of me :-P

 

Not necessarily an issue directly with Insight Online : a bit of transparency on how / when Insight Remote Support sends info to Insight Online would be nice (assuming there isn't any documentation already, if there is, I haven't been able to find it yet). This would greatly help when troubleshooting why devices aren't appearing in Insight Online when they seemingly should be.

 

If a device has multiple IP addresses, it seems hit and miss as to which IP address is used and hence which DNS name is also used, both in Insight Remote Support and in Insight Online. I have devices which seem to report with different IP addresses and names in both products, yet are the same device (these have their preferred IP addresses set in HP SIM, but this setting isn't respected)

 

And finally, a very small gripe : the adverts at the bottom of the page for Insight Remote Support and Insight Online are just annoying. I've obviously already taken advantage of these as I'm using the product, so i don't need to have adverts asking me to sign up for these services glaring at me (miss-clicking on them is a pet annoyance of mine, hehehe). these should be removed once logged onto Insight Online.

 

Apart from that, it's good stuff so far :-)

 

Andy

lowen
HPE Pro

Re: Anyone using HP Insight Online?

Hi Andy, thanks so much for the feedback! I'll consult with the team here and get back to you on your points, some of which we may be addressing in the next release .....
Glad to hear that you feel it's a good start!
Lucy
I am an HP employee
sdrake48
Frequent Advisor

Re: Anyone using HP Insight Online?

I'm testing Insight Remote Support 7.0.5 - not using Insight Online at the moment because I don't want to be notified (want our HP Provider to be notified).   Not sure if you're looking for feedback on IRS 7.0.5, but just in case....

 

1. Multiple network support - I opened a case on this months ago when I tried to setup a mixed installation (G5, G6, and G8 servers).  I discovered the G8's using ribcl on ILO4, and the G5/G6 using SNMP via the O/S network (different network from ILO) and the management agents.  This didn't work and I was told I could not discover servers on different networks.  Is this still the case?  Is it viewed as a bug to be fixed?

 

2. I downloaded a newer version of 7.0.5 from the Software Depot last week - but assume that the Version update function of IRS should install this update automatically.  The Version Control page shows I have 7.0.5.70 and there are no updates....yet the version I downloaded is something like 7.0.5.188.  Please explain?

 

3. Is it at all possible to discover/monitor G5, G6, G7 servers via ILO2/3?  Is this planned?

 

4. On the IRS Home page in the Message Board I have 2 Major errors: Install Package: HpSimAdapterNonPlugin (7.0.5.155) - note different version number from above.  How do I clear these messages.  I am not using HP Insight Manager.

 

5. In the Service Event page I have 2 service events cpqHo2GenericTrap (from issuing trapsink from the System Management Home page of my G5 and G6 clients.  How do I clear these?  I see they went from status pending, to submitted, to closed automatically.  How does this happen?  What does this mean?  Who closed them?

 

6. We have a customer with 10 different locations who wants us to monitor all his HP servers - can this be done from a single IRS Host at one location - without configuring a vpn to each site? What are the pre-reqs/reguirements?

 

7. I want to test whether my HP Service Provider is notified in the event of failure (he wasn't notified for the service events in number 4 above).  How can I safely generate an error that will be reported?  Right now I am monitoring 2 G8 servers - I tried removing one of the power cords from the ML350p G8 and while I get a yellow error light on the front panel, IRS doesn't seem to notice.  Shouldn't it?  What errors are reported?

 

Thanks for your assistance,

Steve

 

 

 

lowen
HPE Pro

Re: Anyone using HP Insight Online?

Hi Steve, thanks for the feedback - we'll get back to you on all those points.

One thing - you said you are not using Insight Online because you want your Service Provider to be notified.  If you use Insight Online it shouldn't affect whether your Service Provider is notified or not.  You would get your own view in Insight Online and the Service Provider would get theirs.

 

You also mentioned that the Service Provider wasn't notified of the last 2 service events - sorry to hear that.  I'm wondering if all the set up might not have been done.  In order for the Service Provider to get events routed to them, there are some set up steps that need be taken on the HP side, once the Service Provider has requested this.   The Service Provider enters their Partner Location ID in Insight Remote Support, but they also need to have a queue set up as well.   Your Service Provider can get help for this from their local HP Partner Business Manager.

 

We will be back with answers to your other points.

 

-Lucy

I am an HP employee
sdrake48
Frequent Advisor

Re: Anyone using HP Insight Online?

Thank you Lucy

 

MJE
HPE Pro

Re: Anyone using HP Insight Online?

Hi Steve, on #3 you will need to continue to use the traditional OS agents for discovery of G5, G6 and G7 servers.  With HP ProLiant Gen8 and future servers you can use the embedded remote support within iLO.

 

Best regards,

MJ

I am an HP employee
seamasters
HPE Pro

Re: Anyone using HP Insight Online?

Hi Steve,

 

  The traps that you sent are "Test Traps" and they are basically testing that the Insight Remote Support can get the traps, analyze them and send them to HP.  Those types of events are automatically closed at HP because they are not actionable.  So the states that you described are what we expect would happen.  The service event was submitted to HP and it was seen as a generated test event, which was then automatically closed.

 

    I have not had any experience with generating events that would result in the call being sent on to an HP call handling queue, so I cannot give you any advice on what type of things would result in a call being sent back to you.

I am an HP employee.
seamasters
HPE Pro

Re: Anyone using HP Insight Online?

Steve,

 

   As far as the release numbers of the 7.0.5 kits, it looks like you had one of the controlled release kits.  There were special instructions for replacing those kits and they were not automatically updated to the release kit version.  The latest release version is kit 193.  Probably the easiest way to get up to date is to uninstall the kit that you have, and then install the latest 7.0.5 kit.

 

    Support for ProLiant G5, G6, and G7 is provided through either SNMP Agents or WMI Providers running on the server itself.  The Embedded Remote Support features of the Gen8 ProLiant and iLO4 were introduced with those products.  The iLO2 and iLO3 do not provide the same level of support, and Insight Remote Support does not use them for providing support.

 

    As far as supporting multiple remote locations, the solution requires that it have access to the servers so that iLO service events, traps, and/or WMI indications can be delivered to the hosting device, as well as allowing the the hosting device to do data collections.  So I believe the answer to your question is that no, they cannot be supported without a VPN connection today from the same hosting device.  Of course Insight Remote Support could be run at each location, but I don't think that is the experience that you/your customer are looking for. 

 

 

I am an HP employee.
sdrake48
Frequent Advisor

Re: Anyone using HP Insight Online?

Thank you.  In other words, the discovery ip address cannot be the ILO ip address for ILO2 and ILO3.  Which brings me back to the problem I reported a few months ago - in a mixed environment (G6, G7, G8) how do I monitor the G8's using agentless management (discovery via the ILO4 ip address) and the G6/G7 simultaneously.  This means I have to monitor servers on different networks (normally mgmt networks are separate and distinct) and it didn't work with IRS.   Is it planned to correct this, or must I monitor the G8's using the mgmt agents (not via ILO4)?

 

 

sdrake48
Frequent Advisor

Re: Anyone using HP Insight Online?

Ok, that makes sense. Thank you.
sdrake48
Frequent Advisor

Re: Anyone using HP Insight Online?

Yes, the version I downloaded is 7.0.5.0193. I will go ahead and install it.
seamasters
HPE Pro

Re: Anyone using HP Insight Online?

 

    Steve,

 

      I don't really understand the multiple network question you are asking.  I think it boils down to whether the hosting device has access to both networks or not.  If your Insight RS hosting device can see both the iLO4s, and the G5-7 servers you should be able to discover all of them by entering the correct ip addresses / ranges.  The older ProLiants would be monitored via the management agents, and the Gen8s via the iLO4. 

 

      If that does not work for you, I would follow up on the defect you logged with support.  There have been some patches around multi-homed network hosting devices that may help with what you are seeing.  If not, at least the case you are seeing will be tracked by the development team. 

 

      Of course, if the hosting device cannot see both networks, you are faced with either installing agents on the Gen8s, or running two instances of the hosting device.

I am an HP employee.
AndyC
Advisor

Re: Anyone using HP Insight Online?

Hi Steve,

 

Thanks for all your questions and feedback.

 

> 2. I downloaded a newer version of 7.0.5 from the Software Depot

> last week - but assume that the Version update function of IRS

> should  install this update automatically.  The Version Control page

> shows I have 7.0.5.70 and there are no updates....yet the version

> I downloaded is  something like 7.0.5.188.  Please explain?

 

When we release a new product patch, it will show up in the list of available updates and will be automatically installed if you configure updates to be automatically downloaded and installed. 

 

> 4. On the IRS Home page in the Message Board I have 2 Major errors:

> Install Package: HpSimAdapterNonPlugin(7.0.5.155) - note different

> version number from above.  How do I clear these messages.  I am not

> using HP Insight Manager.

 

Don't worry about the different version numbers.  The HP SIM Adapter gets updated independently of the rest of the IRS, so its build number (the least significant digits of the version) won't be the same as the rest of IRS.  HpSimAdapterNonPlugin v 7.0.5.xxxx is compatible with IRS v 7.0.5.yyyy

 

If you are configured to get automatic updates, or if you explicitly choose to install the HP SIM Adapter, the HP SIM Adapter package will be downloaded and will attempt to install.  If you aren't using HP SIM, the installation will fail gracefully and will note the failure in a message on the home screen.

 

The messages on the home screen can be expanded and collapsed to see more detail.

 

There isn't currently a way to delete messages from the home screen.

 

Cheers,

-Andy

 

 

I am an HP employee.
lowen
HPE Pro

Re: Anyone using HP Insight Online?

Hi Andy, regarding your feedback on Insight Online Reporting:

 

>Reporting seems to return either bizarre results or not what was expected (certainly as far as I'm concerned) : for example, a warrenties report will show the same device repeated four times with no warrenty expiration date for some devices, while others are skipped all together (with all devices selected for the report).

 

The same device will repeat if it has a warranty, a carepack and a contract.  We are looking at other options for the reports, including just showing the highest level of entitlement.  

We have made some recent improvements to Insight Online reporting and so it would be great if you could run another report and send an example if you are still seeing issues. 

 

Thanks,

Lucy

 

 

I am an HP employee
sdrake48
Frequent Advisor

Re: Anyone using HP Insight Online?

Hello, regarding multiple networks, after discovering a G6 server using the snmp (mgmt agents) on 10.4.5.x I tried to discover a G8 server on it's ilo4 address 192.168.10.x and this didn't work.  I reported this in one of the cases below:

4642626535 Remote Support 7.0.5 Collections Fail Oct 22, 2012  

4642600329 Remote Support ILO4 Enabled NO Oct 19, 2012  

4642420863 Cannot monitor SLES serv...Oct 08, 2012

and the final answer was that this does not work.  So I stopped trying.   Today I tried it again and am able to discover a G8 on the ILO network while already monitoring G6 servers on the O/S network.   So I guess I can discover servers on multiple networks.  

 

 

Duckfather
Frequent Advisor

Re: Anyone using HP Insight Online?

I've just run another Contracts and Warranties report, which still gives (to me) confusing results and almost no warranty expiration dates.

 

Is there an email address I should send this to? I don't really want to post this as an attachment as it obviously contains sensitive data.

 

Andy

lowen
HPE Pro

Re: Anyone using HP Insight Online?

Hi Andy, thanks for re-running the Insight Online contracts & warranties report and sorry you are still having problems with this.  I have sent you a private message with an email address to send it to.  I will work with the reporting team on what is going on and get back to you.

 

-Lucy

I am an HP employee
Duckfather
Frequent Advisor

Re: Anyone using HP Insight Online?

Email sent :-)

blueboltvfx
Advisor

Re: Anyone using HP Insight Online?

Have to say that finally getting all of my systems entered in Insight has taught me a few things, most notably that several systems are about to expire :)

 

However, any reports i generate are invariably empty, regardless of device group or start/end dates.  The HP header and footer are there, but the PDF is devoid of content.

lowen
HPE Pro

Re: Anyone using HP Insight Online?

Hi blueboltvfx,

Glad to know that you are finding it useful to be notified by Insight Online when systems are about to expire.  Sorry about your problem with the contracts & warranties report.  We have recently identified an issue with that report and are working on improving it.  Please standby for the improved version, I will let you know very soon when available.

 

-Lucy

I am an HP employee
blueboltvfx
Advisor

Re: Anyone using HP Insight Online?

Terrific - will stay tuned
Jean Paul Beerens
Occasional Advisor

Re: Anyone using HP Insight Online?

Hi Lowen,

I'm just starting to use 7.08 and I'm wondering what features that I can expect in the near future.

A handy import feature would be nice as ''auto discovery' gives a headache. It finds all that I do not need.

Regards,

Jean Paul