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тАО01-29-2009 02:28 AM
тАО01-29-2009 02:28 AM
Hi Everyone,
I'm trying to do a new installation of HP SIM 5.3 and RSP.
The Installation went fine, SIM is working.
When I run the initialization wizard for the Remote Support Software Manager it connects to HP, starts processing services and then tries to install the CM_GL_TESTPACKAGE_WIN package and fails.
At the end of the RSSWM_INSTALL.LOG I see the following entry:
"Radskman rc:[520] [Application cannot be installed because drive/filesystem cannot be accessed.]"
The Same error appears in CM_GL_TESTPACKAGE_WIN_install.log:
...
"START DATA DOWNLOAD
Error getting free space in [\\INSTALLERS\TESTPACKAGE\] requires [3672] bytes to install the application
Could not delete object [ZTRANSRS] because (No error) (v185)
Error getting free space in [\\INSTALLERS\TESTPACKAGE\] requires [3672] bytes to install the application
END DATA DOWNLOAD RC[520]"
...
"RADCONCT [Application cannot be installed because drive/filesystem cannot be accessed.]"
...
Is there anyone who can help ?
I'm trying to do a new installation of HP SIM 5.3 and RSP.
The Installation went fine, SIM is working.
When I run the initialization wizard for the Remote Support Software Manager it connects to HP, starts processing services and then tries to install the CM_GL_TESTPACKAGE_WIN package and fails.
At the end of the RSSWM_INSTALL.LOG I see the following entry:
"Radskman rc:[520] [Application cannot be installed because drive/filesystem cannot be accessed.]"
The Same error appears in CM_GL_TESTPACKAGE_WIN_install.log:
...
"START DATA DOWNLOAD
Error getting free space in [\\INSTALLERS\TESTPACKAGE\] requires [3672] bytes to install the application
Could not delete object [ZTRANSRS] because (No error) (v185)
Error getting free space in [\\INSTALLERS\TESTPACKAGE\] requires [3672] bytes to install the application
END DATA DOWNLOAD RC[520]"
...
"RADCONCT [Application cannot be installed because drive/filesystem cannot be accessed.]"
...
Is there anyone who can help ?
Solved! Go to Solution.
3 REPLIES 3
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тАО01-29-2009 05:00 AM
тАО01-29-2009 05:00 AM
Re: Can't initialize Remote Support Software Manager
Did You try it from console or from RDP ?
Install it through console.
Install it through console.
Remember to give Kudos to answers! (click the KUDOS star)
You can find me from Twitter @JKytsi
You can find me from Twitter @JKytsi
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тАО01-29-2009 05:08 AM
тАО01-29-2009 05:08 AM
Re: Can't initialize Remote Support Software Manager
When installing from the console I keep getting the same error.
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тАО01-29-2009 05:18 AM
тАО01-29-2009 05:18 AM
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