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тАО02-16-2010 01:09 PM
тАО02-16-2010 01:09 PM
Cannot install Remote Discovery Engine
An exception was thrown when installing the service CM_GL_RSDDU_WIN. See the log CM_GL_RSDDU_WIN_install.log for details.
Log is attached
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тАО02-16-2010 01:48 PM
тАО02-16-2010 01:48 PM
Re: Cannot install Remote Discovery Engine
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тАО02-17-2010 01:24 AM
тАО02-17-2010 01:24 AM
Re: Cannot install Remote Discovery Engine
If i get a reply from hp (case logged over a week ago) i'll post it.
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тАО02-17-2010 06:20 AM
тАО02-17-2010 06:20 AM
Re: Cannot install Remote Discovery Engine
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тАО02-17-2010 06:55 AM
тАО02-17-2010 06:55 AM
Re: Cannot install Remote Discovery Engine
key bit being
"C:\Program Files (x86)\HP\Installers\RSDE\HP Remote Support Discovery Engine.msi"
check in your msi install log if you're not using 64 bit windows
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тАО02-26-2010 11:26 AM
тАО02-26-2010 11:26 AM
Re: Cannot install Remote Discovery Engine
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тАО03-01-2010 01:31 AM
тАО03-01-2010 01:31 AM
Re: Cannot install Remote Discovery Engine
"Apologies for the delay in getting back to you.
Depending on the complexity of the issue. I have elevated the case to the Level2 engineers.
I├в ll keep you posted once I have an update from them. I├в m still awaiting their response and next plan of action.
"
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тАО03-01-2010 07:17 AM
тАО03-01-2010 07:17 AM
Re: Cannot install Remote Discovery Engine
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тАО03-01-2010 08:47 AM
тАО03-01-2010 08:47 AM
Re: Cannot install Remote Discovery Engine
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тАО03-01-2010 10:30 AM
тАО03-01-2010 10:30 AM