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тАО11-02-2021 11:56 AM - last edited on тАО11-03-2021 07:58 AM by support_s
тАО11-02-2021 11:56 AM - last edited on тАО11-03-2021 07:58 AM by support_s
Hello,
I tried to link a Microserver Gen10 to my HPE support account, which seems to be a requirement to access the SPP downloads, but I've been unable to do so or obtain any support because it fails.
The warranty check reported mostly correct info (the date of purchase is wrong) and finished with:
Please note: This warranty is not available to link because the country of purchase provided is not accurate. Re-enter country of purchase data for this item.
So...how can I resolve that idiotic situation? I cannot open a support case because my product list is empty (!?!)
Solved! Go to Solution.
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тАО11-03-2021 06:35 AM - edited тАО11-03-2021 06:49 AM
тАО11-03-2021 06:35 AM - edited тАО11-03-2021 06:49 AM
Re: Cannot link a new server warranty on HPE support site
Hello @Charles98 ,
Sorry to hear that you are having trouble with the HPE support account. A ticket has been raised (reference number: E211103012940) and the concerned team will reach out to you.
You can also use the following link to report any similar issues:
https://support.hpe.com/connect/s/sitesupport
Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО11-03-2021 10:25 AM