Case status stalled at OSEM

[Pawan Rawat_1]

Hi,

HP sim 5.3 with sp1,RSP A.05.20 Installed.I want to check if traps are receiving at HP.
i send 2 event from one managed node
First event is SEATEST event.its status in hp sim is Delivered to Remote support and case status is closed.Fine
Now i remove one hdd from same managed node.In hp sim event status for this is Undelivered and case status is stalled at OSEM.

In OSEM Viewer all event status are stalled
Need help.I would like to mention that i can get the snmp trap in hp sim from managed node.

Thanks
Pawan Rawat

Thanks

[Pawan Rawat_1]

Hi

Please help,I think if I dont get answer in this forum then I wont be get it any where else as well.there is some portion of rsm_log file /Is it mail related problem

07/24/2009 15:53:21 INFO HPSIM updated entity for null/IP
07/24/2009 15:53:26 INFO DIowyQCRu9POyg_1248352334375 Retrying a send operation Current try: 3 Attempt: local Connecting to SMTP server: /
07/24/2009 15:53:26 INFO DIowyQCRu9POyg_1248352334375 local Sending mail to /
07/24/2009 15:53:27 SEVERE Sending email using / key: SMTP_setSender_FAILURE
07/24/2009 15:53:27 INFO DIowyQCRu9POyg_1248352334375 localSMTP delivery failed Message
07/24/2009 15:53:27 SEVERE key: DIowyQCRu9POyg_1248352334375 RETRY_EXPIRED
at com.compaq.ars.crs.OutboundClient.nextRetry(OutboundClient.java:81)
at com.compaq.ars.crs.OutboundClient.nextRetry(OutboundClient.java:104)
at com.compaq.ars.crs.SMTPclient.sendMail(SMTPclient.java:241)
at com.compaq.ars.crs.SMTPclient.send(SMTPclient.java:107)
at com.compaq.ars.crs.SMTPclient.send(SMTPclient.java:169)
at com.compaq.ars.crs.SMTPsenderThread.send(SMTPsenderThread.java:67)
at com.compaq.ars.crs.SenderThread.run(SenderThread.java:54)
07/24/2009 15:53:27 INFO DIowyQCRu9POyg_1248352334375 Sending Service trap to CMSHOSTNAME
07/24/2009 15:53:27 INFO DIowyQCRu9POyg_1248352334375 Updated Service event 4523 on localhost
07/24/2009 15:53:31 INFO DIowyQCRu9POyg_1248412884407 Managed entity revising hardwareType = HP StorageWorks MSL6030
07/24/2009 15:53:31 INFO DIowyQCRu9POyg_1248412884407 Managed entity revising serial Number = SRNUMBER
07/24/2009 15:53:31 INFO DIowyQCRu9POyg_1248412884407 Managed entity revising product ID = PRODUCTNUMBER
07/24/2009 15:53:31 INFO DIowyQCRu9POyg_1248412884407 Managed entity revising contact = CONT PERSON CONT NUMBER MAIL ID
07/24/2009 15:53:31 INFO Retrying DIowyQCRu9POyg_1248422947518
07/24/2009 15:53:31 INFO HPSIM updated entity for HOST2NAME/HOST2 IP
07/24/2009 15:53:32 WARNING Could not get MC3 data from HOST2 IP
07/24/2009 15:53:32 INFO DIowyQCRu9POyg_1248422947518 Managed entity revising hardwareType = ProLiant BL460c G1
07/24/2009 15:53:32 INFO DIowyQCRu9POyg_1248422947518 Managed entity revising serial Number = SERVER SERIAL NUMBER
07/24/2009 15:53:32 INFO DIowyQCRu9POyg_1248422947518 Managed entity revising product ID = PROD NUMBER
07/24/2009 15:53:32 INFO DIowyQCRu9POyg_1248422947518 Managed entity revising contact = CONTACT DETAIL
07/24/2009 15:53:40 INFO DIowyQCRu9POyg_1248412884407 local Sending mail to /SMTP IP
07/24/2009 15:53:40 INFO DIowyQCRu9POyg_1248412884407 Updated Service event 4603 on localhost
07/24/2009 15:53:40 SEVERE Sending email using /SMTP SERVER IP key: SMTP_setSender_FAILURE
07/24/2009 15:53:40 INFO DIowyQCRu9POyg_1248422947518 Updated Service event 4621 on localhost
07/24/2009 15:53:41 INFO DIowyQCRu9POyg_1248412884407 Retrying a send operation Current try: 1 Attempt: local Connecting to SMTP server: /SMTP SERVER IP
07/24/2009 15:53:41 INFO DIowyQCRu9POyg_1248412884407 local Sending mail to /SMTP SERVER IP
07/24/2009 15:53:41 SEVERE Sending email using /SMTP SERVER IP key: SMTP_setSender_FAILURE
07/24/2009 15:53:45 INFO DIowyQCRu9POyg_1248412884407 Retrying a send operation Current try: 2 Attempt: local Connecting to SMTP server: /SMTP SERVER IP
07/24/2009 15:53:45 INFO DIowyQCRu9POyg_1248412884407 local Sending mail to /SMTP SERVER IP
07/24/2009 15:53:45 SEVERE Sending email using /SMTP SERVER IP key: SMTP_setSender_FAILURE
07/24/2009 15:53:54 INFO DIowyQCRu9POyg_1248412884407 Retrying a send operation Current try: 3 Attempt: local Connecting to SMTP server: /SMTP SERVER IP
07/24/2009 15:53:54 INFO DIowyQCRu9POyg_1248412884407 local Sending mail to /SMTP SERVER IP
07/24/2009 15:53:54 SEVERE Sending email using /SMTP SERVER IP key: SMTP_setSender_FAILURE
07/24/2009 15:53:54 INFO DIowyQCRu9POyg_1248412884407 localSMTP delivery failed Message
07/24/2009 15:53:54 SEVERE key: DIowyQCRu9POyg_1248412884407 RETRY_EXPIRED
at com.compaq.ars.crs.OutboundClient.nextRetry(OutboundClient.java:81)
at com.compaq.ars.crs.OutboundClient.nextRetry(OutboundClient.java:104)
at com.compaq.ars.crs.SMTPclient.sendMail(SMTPclient.java:241)
at com.compaq.ars.crs.SMTPclient.send(SMTPclient.java:107)
at com.compaq.ars.crs.SMTPclient.send(SMTPclient.java:169)
at com.compaq.ars.crs.SMTPsenderThread.send(SMTPsenderThread.java:67)
at com.compaq.ars.crs.SenderThread.run(SenderThread.java:54)


Well I always gives point when suggestion works

Thanks
Pawan

[Frank Alden Smith]

Pawan,

As a first step, re-start the Remote Support Client service on the CMS. Then return to the OSEM viewer and select a stalled event and re-submit the event. It should move from the 'stalled' state, to 'in transit' and finally 'delivered'.

Take care,
frank

[Pawan Rawat_1]

Hi Frank

Thank you very much for your reply

Actually it was my Mcafee antivirus which was preventing these notification to be delivered through mail as I noticed in logs also

I disabled Mcafee Antivirus and all OSEM notification was delivered after that

I am giving you point because you are the only one who replied

Thanks
Pawan

[Pawan Rawat_1]

Problem solved ,closing thread