- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Re: Check HPsim outgoing message/traps to HP
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-13-2010 11:12 PM
тАО07-13-2010 11:12 PM
Check HPsim outgoing message/traps to HP
What the best method to check if HPSim realy send his messages/traps to HP.
Traps are correct receive by email here at work, but how we know for sure when the traps are receive by HP?
Normaly HP calls when critical error is sending by HPSim, but not al the time.
Thanks.
Marcel Deen
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-14-2010 08:37 PM
тАО07-14-2010 08:37 PM
Re: Check HPsim outgoing message/traps to HP
IRS (Insight Remote Support) sends all service incidents to HP. With this option support cases will automatically opened. Further information is available on
http://www.hp.com/go/insightremoteadvanced-docs
Regards, Werner
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-15-2010 11:13 PM
тАО07-15-2010 11:13 PM
Re: Check HPsim outgoing message/traps to HP
I know that Insight sends his service incidents to HP.
But my question is how can i check this?? Sometimes we recieve a call from HP when the recieve a trap from our HpSim server for (example) a disc, power, fans or someting has some problems. But they don't call us by every disc, fan or power problems. So i want to check if HPSim working correctly so i can call HP to find out why they don't call!!!
(btw the link works, but the links on that page to the docs don't work)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-17-2010 03:11 PM
тАО07-17-2010 03:11 PM
Re: Check HPsim outgoing message/traps to HP
Which? I was able to download 6 PDFs.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-18-2010 08:15 PM
тАО07-18-2010 08:15 PM
Re: Check HPsim outgoing message/traps to HP
You should also be able to track the status of that event right through to closed.
You might also want to check that the servers have been correctly added to the Contract & Warranty part.