- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Re: Contract & Warranty data collection fails
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-13-2009 03:35 PM
тАО03-13-2009 03:35 PM
Contract & Warranty data collection fails
"There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet."
The server does connect to the internet, and the Test Data Submittal button works under Remote Support Configuration and Services. When I execute the Test Data Submittal, an event gets logged in the app log showing the RSClient submitting the incident. This does not happen when the contract & warranty data collection runs and fails. I have run through the documentation and disabled DEP and IE Enhanced security, neither of which changed anything. Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-15-2009 02:17 AM
тАО03-15-2009 02:17 AM
Re: Contract & Warranty data collection fails
If you have not upgraded the RSP to v5.20, CW task will fail as HP has changed the S/W sync engine from Marimba Tuner to Radia. I have attached the upgrade guide and a short action plan to help you upgrade the CMS to v5.20.
Sanjay Mundhra
I am a HPE Employee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-15-2009 02:19 AM
тАО03-15-2009 02:19 AM
Re: Contract & Warranty data collection fails
Cheers,
Sanjay
RSP Champion
HP-Singapore
Sanjay Mundhra
I am a HPE Employee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-16-2009 08:02 AM
тАО03-16-2009 08:02 AM
Re: Contract & Warranty data collection fails
Dave
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-16-2009 09:17 AM
тАО03-16-2009 09:17 AM
Re: Contract & Warranty data collection fails
http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1320726
You're right Sanjay, it looks like it has to do with the RSP version. Thanks for your reply.
Dave