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DL380G9 Remote Support registration has been disabled locally on this device.

Jean Paul Beerens
Occasional Advisor

DL380G9 Remote Support registration has been disabled locally on this device.

Hi,

 

I have been using HP Insight remote for some time now and up to now it was working as expected. Recently I have added a new DL380 G9 to my collection. Registration goes fine, but after a few weeks it looses the registration. The ilo shows this message under Remote Support - Registration;

 

Remote Support registration has been disabled locally on this device.
No service events or data collections will be sent until this device has been re-registered. (Device is not registered)

 

Re-registereing will work fine, but not for ever.

I have two questions now...

Why does this happen?

How do I even "disable it locally"?

 

I use it connected via my own gateway (HP IRS 7.2.00.39)

 

Regards,

 

Jean Paul

4 REPLIES
RoMaZu
Occasional Visitor

Re: DL380G9 Remote Support registration has been disabled locally on this device.

I encounter the same problem. Any updates on this issue?

 

thanxx Roger

 

jghartin
Occasional Visitor

Re: DL380G9 Remote Support registration has been disabled locally on this device.

I am experiencing the same thing on these devices. Unfortunately, I have not found much other info other than this post. 

kveeswaran
Occasional Visitor

Re: DL380G9 Remote Support registration has been disabled locally on this device.

I am also experencing the same issue. Did anyone got the solution ?

SANJAY MUNDHRA
Regular Advisor

Re: DL380G9 Remote Support registration has been disabled locally on this device.

Are you using Direct Connect or registering to IRS Console? If the F/W on the ILO4  is v2.50, try disable the AMS services and register again. Once registsred you can enalble the AMS services.