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Does remote support work on a VM?

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Rcampbell5
Occasional Contributor

Does remote support work on a VM?

Hi - having problems setting up Remote support on HP SIM and was wondering if the problems are due to it being hosted on a VM.
Any ideas?
Thank you!
4 REPLIES
SDV00
Occasional Visitor
Solution

Re: Does remote support work on a VM?

Remote Support Pack definitely does not run on a VM, it works only on supported hardware (see release notes).
Michael Wyant
Trusted Contributor

Re: Does remote support work on a VM?

The next version of RSP, RSP5.40 (Kilby) which is going into Early Adopter on October 5th CAN be installed with HPSIM on a VM...it is set for Managed release towards the end of Novemeber.
Michael Leu
Honored Contributor

Re: Does remote support work on a VM?

Great news!

Does that also mean there is no requirement anymore for SMH? (We don't install SMH on VMs)
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Frank Alden Smith
Trusted Contributor

Re: Does remote support work on a VM?

The SMH is required on the CMS to display the â Remote Support Configuration and Servicesâ pages visible in HP SIM, and is required for Remote Data Collection (e.g., configuration collection for HP-UX and storage). It is NOT required for Remote Device Monitoring. In other words, you can do without SMH on the managed systems â ¦ but still need it on the host for SIM and Insight RSA.

Take care,
Frank
All knowing is doing.