Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Download instant support enterprise edition (isee) doesn't work

Bernhard Meier
Occasional Advisor

Download instant support enterprise edition (isee) doesn't work

Hello,
I'am trying do download the ISEE software from the site https://payment.ecommerce.hp.com/ ....
Most times I cannot connect to it, and when I'am connected I get an internal error from HP after having filled in the registration from. Is that a firewall or proxy problem?
Thank you
Bernhard

5 REPLIES
Cheryl Griffin
Honored Contributor

Re: Download instant support enterprise edition (isee) doesn't work

Bernhard,
ISEE is available only by download.

What browser/version are you using?

You should report the error from the "Contact HP" on www.software.hp.com site. (It will take you to this link: http://www.software.hp.com/cust_service/ Use Questions & Feedback.) They can check to make sure the software is available or may be able to suggest some other method to obtain the software.
"Downtime is a Crime."
Bernhard Meier
Occasional Advisor

Re: Download instant support enterprise edition (isee) doesn't work

Thank you, I reported the error to HP. We use IE5.0 on our NT4 Workstations. But I got the same problem with netscape from our HP9000/A500.
Bernhard
Zeev Schultz
Honored Contributor

Re: Download instant support enterprise edition (isee) doesn't work

Hm,I downloaded recently a couple of times
ISEE from www.software.hp.com -

http://www.software.hp.com/cgi-bin/swdepot_parser.cgi/cgi/displayProductInfo.pl?productNumber=U2512AA

If this is an Advanced Configuration that you need,i guess its supplied by HP.Else,use the link above.

Zeev
So computers don't think yet. At least not chess computers. - Seymour Cray
Bernhard Meier
Occasional Advisor

Re: Download instant support enterprise edition (isee) doesn't work

Hi,
it's exactly that link that doesn't work.
Bernhard
Cheryl Griffin
Honored Contributor

Re: Download instant support enterprise edition (isee) doesn't work

Bernhard,
I just got word that the folks at software.hp.com are aware of a problem in downloading. This may not be a firewall/browser issue with your machines.

Check back periodically and see if you can download it. There is no time estimate on when they'll have it repaired, but it's a high priority.

In addition, ISEE is going to be added to the Support Plus media. It's doesn't not look like it is on June media, but it should appear on the next release.
"Downtime is a Crime."