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Download new certificate updates by November 1, 2018 to ensure Insight Remote Support connectivity

Vajith V
Moderator

Download new certificate updates by November 1, 2018 to ensure Insight Remote Support connectivity

Beginning November 1, 2018, the Insight Remote Support (Insight RS) solution will move to new root and intermediate security certificates which enable communication from our customers to the HPE Remote Support Data Centers.

To ensure continued connectivity with HPE Insight Remote Support, all users must update these certificates. If you are installing the new Insight RS 7.9 version, no further action is required as the certificate is included in the build.

Insight Remote Support has released the new certificates, issued by DigiCert Corp, through the Insight RS Software Manager. If you are not running a supported version of Insight RS (7.7 or newer) by November 1, 2018, Insight RS will no longer be able to communicate with the HPE Remote Support Data Center. See the resolution section of this document for detailed instructions.

Scope:  Insight RS versions prior to 7.9

To install the new certificates:

A) If you have the Automatic Update Level in Insight Remote Support set to ‘Automatically Download’ or ‘Automatically Download and Install’, there is no further action required as the new certificates will be installed as part of the update. 

B) If you do not have the Auto Update setting on, please follow these instructions to manually update:

  1. Login to IRS
  2. Select Administrator Settings from the drop down menu
  3. Go to the Software Updates tab Manager and click the Check for new Update box
  4. The Insight RS trust store will be automatically updated to include the new certificates

To verify if the certificates have been properly installed, run the following command from a command prompt:

rsadmin cert -list | findstr digicert
Alias: digicert global ca g2-ssl-1
Issuer: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US
Alias: digicertglobalg2-root-2013-2038
Subject: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US
Issuer: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US
Alias: digicertglobalcag2-int-2013-2028
Issuer: CN=DigiCert Global Root G2, OU=www.digicert.com, O=DigiCert Inc, C=US

For further questions or help: Log a request with Insight RS customer support

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