Email issues

[Chovav58]

Version 7.8.0.23

Can't send test mail to myself via the internal Exchange server. This worked in prior releases. Nothing about SMTP in the log file, but I have these entries:

IntegrationRunner[InternalReceiver] ERROR c.h.u.i.a.internal.InternalReceiver - Problem checking for new integration messages

Hosting device health is ok.

The device is registered with HPE

But times out on email submission...

thanks

[toddg1]

Without any more logging than that, I guess it's going to be required for you to open a support case.

A few things to check:  Has the password to the exchange server changed and needs to be updated, or something simple like that?  (I assume you've probably checked all the simple things)

[Chovav58]

I ran wireshark and I can tell that no connection was even made to the mail server. So its not an authentication issue, its a functionality issue

which logs are relevant?

[toddg1]

It will be the latest hprs-<date>*.log - but likely the support team would ask you to increase specific logging levels to add more debug information into the log before sending the logs to them.

[Chovav58]

where is the smtp server name stored? i could not find it in the hpirs.xml, where the port and from mail are stored. maybe this is the problem

[toddg1]

That value is not stored in the hprs.xml file - but instead in a database table.

[Chovav58]

So how can I verify that value? I suspect it is not set up right or empty

[Chovav58]

Spoiler

remove 7.8 and applied 7.6 - email works well