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Email issues

Chovav58
Occasional Contributor

Email issues

Version 7.8.0.23

Can't send test mail to myself via the internal Exchange server. This worked in prior releases. Nothing about SMTP in the log file, but I have these entries:

 

IntegrationRunner[InternalReceiver] ERROR c.h.u.i.a.internal.InternalReceiver - Problem checking for new integration messages

 

Hosting device health is ok.

The device is registered with HPE

But times out on email submission...

 

thanks

 

 

7 REPLIES
toddg1
HPE Pro

Re: Email issues

Without any more logging than that, I guess it's going to be required for you to open a support case.

A few things to check:  Has the password to the exchange server changed and needs to be updated, or something simple like that?  (I assume you've probably checked all the simple things)

I am an HPE employee.
Chovav58
Occasional Contributor

Re: Email issues

I ran wireshark and I can tell that no connection was even made to the mail server. So its not an authentication issue, its a functionality issue

 

which logs are relevant?

toddg1
HPE Pro

Re: Email issues

It will be the latest hprs-<date>*.log - but likely the support team would ask you to increase specific logging levels to add more debug information into the log before sending the logs to them.

I am an HPE employee.
Chovav58
Occasional Contributor

Re: Email issues

where is the smtp server name stored? i could not find it in the hpirs.xml, where the port and from mail are stored. maybe this is the problem

toddg1
HPE Pro

Re: Email issues

That value is not stored in the hprs.xml file - but instead in a database table.

I am an HPE employee.
Chovav58
Occasional Contributor

Re: Email issues

So how can I verify that value? I suspect it is not set up right or empty

Chovav58
Occasional Contributor

Re: Email issues

Spoiler
 

remove 7.8 and applied 7.6 - email works well