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тАО04-08-2009 06:58 AM
тАО04-08-2009 06:58 AM
I have a strange SIM/RSP problem. I installed SIM 5.3 and RSP 5.20.
The normal Warranty Check works fine - I get all Information. But when I go to Options -> Remote Support Configuration and Services -> Entitlement in the row ENT I get only yellow flags (RS is green). When I click on the yellow flag I see the main Informations (Product-No, Serial-No, Hostname and Country Code) and below them:
Retrieved Entitlement Details
C:\Programme\HP\RemoteSupport\bin\..\tmp\output0000001185c4c5510000000300000001.xml
After that I have a link:
run remote support entitlement check now
And when I use the link and make a refresh I get the same again!!
Have anyone an idea?
Best regards
Marcus
Solved! Go to Solution.
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тАО04-09-2009 12:50 AM
тАО04-09-2009 12:50 AM
Re: Entitlement Information in RSP Client
Very frequently the product number is not discovered automatically.
My 2 cents,
Armin
PS: Please assign points!
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тАО04-09-2009 12:57 AM
тАО04-09-2009 12:57 AM
Re: Entitlement Information in RSP Client
But these information (serial-No, Product-No, country code, Site name and Primary customer contact) are there!!
The normal warranty check get all information and the RS row is green.
Regards
Marcus
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тАО04-10-2009 12:30 AM
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тАО04-27-2009 04:56 AM
тАО04-27-2009 04:56 AM
Re: Entitlement Information in RSP Client
@Dominic: You are so right - TE solved the problem. There was I blind!!
Thank you!
Best regards Marcus