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Entitlement info problem and Network Error

Terence Kumar_1
Occasional Contributor

Entitlement info problem and Network Error

Hi all

I am having major problems with some new client installation, where i DONT get the Entitlement Information sections and i get a "Error-Network Error" on the top of the page on access using http://clientname:5060/start.html
I am using the A.03.00.026 on the clients and SPOP..

Any ideas?

thanks in advance...
3 REPLIES
Fabio Ettore
Honored Contributor

Re: Entitlement info problem and Network Error

Hi,

I saw the only one time this problem; it was solved by inserting isee server into hosts file. If they are HP-UX clients then just insert into /etc/hosts

hostname_of_ISEE_server

Just a thought...

Best regards,
Ettore
WISH? IMPROVEMENT!
Frauke Denker_1
Occasional Visitor

Re: Entitlement info problem and Network Error

Hello,
if you recieve a notwork error when displaying the Client UI, check the proxy setting, is the proxy correct, can the name be resolved is the user/password correct.
For sure the system need to know which IP address belongs to isee.europe.hp.com.
If all this seams to be correct, but the connection still does not work, trace the network traffic or check the log on the proxy if the authoriation works fine.
Regards
Frauke
Mogamat Thompson_1
Occasional Contributor

Re: Entitlement info problem and Network Error

Hi Terence,

I am experiencing the same problem.

Did Fabio's suggestion solve your problem?

Your response is appreciated.

mogamat.thompson@hp.com

Mogamat