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HP IRS 7.0.5 / 7.0.9 not working

HP IRS 7.0.5 / 7.0.9 not working

Folks,

 

this was working fine a while ago, but now for some reason its not working and nothing has changed, i had IRS 7.0.5 installed when i try to access it internet explorer says "cannot display the webpage" so i upgraded to version 7.0.9 but no joy still the same.

 

all services are running as they should but i can't access the portal, can anyone suggest anything?

 

thanks

Owen.

2 REPLIES
Cali
Esteemed Contributor

Re: HP IRS 7.0.5 / 7.0.9 not working

Hi Owen,

 

i have the same issue on multiple Customer Sites and try serveral Ways to fix it.

At the End I come always to the same (poor) solution.

Deinstall, clean up all Dirs (also hidden ProgramData), reinstall.

And then re-enter all the needed Information.

Last Part is very Time consuming. :-(

toddg1
HPE Pro

Re: HP IRS 7.0.5 / 7.0.9 not working

Please open a support call with HP to have assistance with this issue.

I am an HPE employee.