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11-30-2010 08:52 AM
11-30-2010 08:52 AM
one year ago i have installed HP Insight Remote Support Standard in my environment and today webes date is expired. Do you is necessary to reinstall IRSS or it's possible to modifiy one setting in the product?
thanks
Regards
Mario
Solved! Go to Solution.
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11-30-2010 09:25 PM
11-30-2010 09:25 PM
SolutionRegards, Werner
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08-04-2011 03:09 AM
08-04-2011 03:09 AM
Re: HP IRSS installation webes expired after one year
I updated WEBES to 6.2 a few weeks ago, but the certificate expired yesterday. When I ran
DESTA SERVOB CHANGE
I found an obligation starting the date of my WEBES update and was able to generate a new certificate, but this did not happen automatically with the update.
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08-04-2011 09:52 PM
08-04-2011 09:52 PM
Re: HP IRSS installation webes expired after one year
The today's official way to reactivate the WEBES service obligation and to extend it for another year is described on http://h18023.www1.hp.com/support/svctools/WEBESservob.html .
The command you've mentioned has no effect as long as the service obligation is expired. This command is only permitted to be used by authorized HP engineers.
Regards, Werner