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тАО09-24-2015 12:19 AM
тАО09-24-2015 12:19 AM
HP Insight Remote Support registration error
Hello!
I try to register my server to hp (direct), and receive error:
Remote Support Registration Error. Protocol error occurred while communicating with the HP Insight Remote Support receiver.Please retry. (Cannot establish SSL connection)
ILO configured on dedicated Ilo network port as global IPv4, DNS set to 8.8.8.8 and 8.4.4.4.
Previous (as 4 hours ago) i successfully update all firmware from ILO to lates versions.
Please help fix this truble.
Server HP ProLiant DL320e Gen8 v2 (ILO 4)
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тАО09-24-2015 12:27 PM
тАО09-24-2015 12:27 PM
Re: HP Insight Remote Support registration error
Hi,
Make sure iLO 4 Firmware is 2.22 and IPv6 is disabled (Network > iLO Dedicated Network port > IPv6)
Reset iLO and try again, it should work
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тАО09-25-2015 01:21 AM
тАО09-25-2015 01:21 AM
Re: HP Insight Remote Support registration error
IPv6 already disabled.
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тАО09-28-2015 08:25 AM
тАО09-28-2015 08:25 AM
Re: HP Insight Remote Support registration error
Please contact the HP Support team to get assistance with this issue.
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО10-08-2015 04:06 AM
тАО10-08-2015 04:06 AM
Re: HP Insight Remote Support registration error
This is due to iLO4 firmware as stated by the user in a previous post. You need to update.