HP Instant Support Professional Edition.

[MIKE KRUZEL]

How do I get an account for this to log into? I tried installing it to fix a printer problem and it asked me for a username and password. Any help would be appreciated.

[Pat]

Hi, Mike,

Apparently the information that will be sent through the software will be confidential. I believe that's why it is requesting a User ID and Password.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00287650

Pat

[lowster]

Here you go Mike, don't say I never gave you anything

http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp

Chris

[lowster]

NO wander I had a hard time getting in, you must have been coming out Pat.

[MIKE KRUZEL]

As I said before I can't login after installing the software. I type my normal login name and password that I use and can't sign in after that.

[MIKE KRUZEL]

Pat,
Your link helps a little but still doesn't get past the login screen.

[Pat · Accepted solution]

Mike,

When you registered your product with HP, you had an id and password. Are those the login words you are using?

Pat

[Pat]

Sorry, Mike,

I couldn't locate support docs but in the Standard Configuration it stated: "Use Admin as the ID and ISEE as the password. Strongly recommended to change password, see page 98 of guide."

Pat

[MIKE KRUZEL]

Since this is a technical college we really don't register the products. That's probably part of the problem.

[Pat]

Try Live Chat Support.

http://welcome.hp.com/country/us/en/contact_us.html

Pat