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HP RS v7.5 Services Not Starting After Upgrade from v7.4

Princes
Advisor

HP RS v7.5 Services Not Starting After Upgrade from v7.4

Just run the upgrade to v7.5 on a configured and functioning installation of RS v7.4, and now neither services will start. No helpful Event Log messages explaining why (other than that the service terminated unexpectedly). In the hprsmain-stdout.log I get:

 

Commons Daemon procrun stdout initialized
Error occurred during initialization of VM
java/lang/NoClassDefFoundError: java/lang/Object

 

Poking around it seems that this is a not uncommon error with Java where the paths to the required version have been specified incorrectly.

 

Any takers?

2 REPLIES
toddg1
HPE Pro

Re: HP RS v7.5 Services Not Starting After Upgrade from v7.4

At this point, I suggest you place a support call to the HP support team to get this corrected.

I am an HPE employee.
dcolpitts
Frequent Advisor

Re: HP RS v7.5 Services Not Starting After Upgrade from v7.4

I'm a little late in noticing / replying to your issue, but have a peek at my blog post that describes roughly your issue:

http://blog.jbgeek.net/2016/03/27/hpe-insight-remote-support-fails-to-start-after-reboot/

dcc