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HP SIM 5.3 upgrade, RSCCE install failed

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Karri Rantala
Occasional Visitor

HP SIM 5.3 upgrade, RSCCE install failed

Hi all.

As a part of otherwise successful HP Systems Insight Manager 5.2sp2 --> 5.3 upgrade, the installation of Remote Support Configuration Collector Extension fails with the following error:

An exception was thrown when installing the service CM_GL_RSCC-CMS_WIN

So far I have tried running the installation again with the same error. In addition I reinstalled RSCC and tried installing RSCCE afterwards, no dice.

I found another thread discussing somewhat similar thread with another using reporting the very same error:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1308370
See Paula Nelsen's post, no specific answer for her though. That thread sort of hints that some update was or will be released.

Please see the attached install log, I can't really make out what really fails.

Thanks in advance.
5 REPLIES
JKytsi
Honored Contributor

Re: HP SIM 5.3 upgrade, RSCCE install failed

I was stuck in version A05.16 after 5.2sp2-->5.3 upgrade and got same errors.

ended up removing the RSCC and RSCCE components (unified collector etc.) AND did a registry clean for RSCC and RSCCE components.

After that it installed the new version from RSSMW
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
Solution

Re: HP SIM 5.3 upgrade, RSCCE install failed

I ran into the same problem. I've detailed the steps I followed to solve this in the following thread:

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1319356

Rgds,
Si
JKytsi
Honored Contributor

Re: HP SIM 5.3 upgrade, RSCCE install failed

Oh .. It was me =) two identical problems...
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
Karri Rantala
Occasional Visitor

Re: HP SIM 5.3 upgrade, RSCCE install failed

Hiya.

Just wanted to let you know that reinstalling the whole RSSWM roughly along the lines Simon described fixed the issue for me.

I didn't touch the registry though. Searched for likely culprits but ended up removing nothing.

Re: HP SIM 5.3 upgrade, RSCCE install failed

Aside of the registry cleaning and renaming of directories, the process I described follows HP's recommendations. However, it took me quite a while searching through various HP docs to find that info!

Glad I could help anyway.