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тАО09-17-2008 06:48 AM
тАО09-17-2008 06:48 AM
HP SIM, Remote Support Client install
That might be related to this issue...I have install HP SIM and Remote Support Software Manager. I have all of the Remote Support Software parts I think I need installed, except Remote Support Client A.05.10. Every time i try to install it, it gives failed(install). When I click view logs, there is no links to any logs or log output on that page. I can't seem to get that piece installed, which is when I found out I had HP SIM 5.2 SP1 instead of SP2 (with the new Remote Support Pack version). Can someone help me to get SP2 or help me figure out why my logs don't show up or why my Remote Support Client is failing?
Thanks!
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тАО09-23-2008 03:00 AM
тАО09-23-2008 03:00 AM
Re: HP SIM, Remote Support Client install
I├В┬┤m having the same issue as Jimmy, relating to the installation of the Remote Support Client A.05.10. I always get the failed(install) in this package, while all the other packages are "Installed".
I tried to install the Remote Support Client manually (checked the map.txt file and run the IseeClient.msi) but didn't work.
I have the latest download from HPSIM webpage.
Any guesses?
Thank you in advance!
Gustavo Nunes
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тАО09-28-2008 11:57 PM
тАО09-28-2008 11:57 PM
Re: HP SIM, Remote Support Client install
had a simaler issue, i found you also need Java and IIS installed
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тАО09-29-2008 04:01 AM
тАО09-29-2008 04:01 AM
Re: HP SIM, Remote Support Client install
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тАО10-01-2008 05:54 AM
тАО10-01-2008 05:54 AM
Re: HP SIM, Remote Support Client install
"IMPORTANT: The Service Essentials Remote Support Pack does NOT support being hosted on Virtual
systems and must be installed on the c:\ drive of a supported ProLiant CMS running Windows."
I recommend to read this document before install, it could prevent many issues