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HP SIM Remote Support Software Installation failure

Nayan Parmar
Occasional Contributor

HP SIM Remote Support Software Installation failure

We're running HP SIM 6.1. Went to install the RSS packages and it fails on two packages:

* Remote SUpport Client A.05.50
* Remote Support configuation collector (RSCC) A.05.50.28.038

The log is attached. Please can someone assist?

Thanks
4 REPLIES
ITRC Test-CH
Trusted Contributor

Re: HP SIM Remote Support Software Installation failure

More information you may find in the log files which are located in \HP\CM\RSSWM_Pkg_logs\.. .

Regards, Werner
Nayan Parmar
Occasional Contributor

Re: HP SIM Remote Support Software Installation failure

Here is the error message when we attempt to reinstall

' Remote Support Client A.05.50' installation failed due to the following error:
An exception was thrown when installing the service CM_GL_ISEECLIENTCMS_WIN. See the log CM_GL_ISEECLIENTCMS_WIN_install.log for details.

and attached screenshots of the failures:
Nayan Parmar
Occasional Contributor

Re: HP SIM Remote Support Software Installation failure

Anybody able to assist?
EdvardHofmann
Occasional Visitor

Re: HP SIM Remote Support Software Installation failure

Hi,

 

Go in to WIndows Services and disabled HP RSSWM-SIM Context Service and remote support client service and try again.

 

Br

Edvard