HP SIM Remote Support pack

[Neil Daniels_1]

When I try to access the Remote support Configuration and service option in SIM I get the following.

Fatal error: Call to undefined method DOMDocuement::document_element() in
C:\hp\hpsmh\data\htdocs\isee\isee-functions.php on line 1852

This is a new install and I do not have ISEE installed.

[Andrew Claiborne]

Hi Neil,

If you open the Remote Support Software Manager user interface by clicking on the desktop shortcut, does it indicate that any Remote Support Pack packages failed to install?

Best Regards,
-Andy Claiborne

[Neil Daniels_1]

All of the software installed. There are no ISEE modules referred except for the isee to rsp migration modules. That module was installed to I removed it but the problem is still there.

[Troy Gallipeau]

I also am having this problem.

I thought I would try under Options, Contract and Warranty Data Collection just to see if it was completely hosed, and sure enough all systems come back as a failed or unknown. Not really surprised by that but I would like to know how to fix this issue.

[Debeer Eric]

I have had the same problem, i uninstall sim and all the components about rsp and i reinstall sim5.3 who do all the job himself, it works but why...

Eric