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HP SIM Remote Support pack

Neil Daniels_1
Occasional Contributor

HP SIM Remote Support pack

When I try to access the Remote support Configuration and service option in SIM I get the following.

Fatal error: Call to undefined method DOMDocuement::document_element() in
C:\hp\hpsmh\data\htdocs\isee\isee-functions.php on line 1852

This is a new install and I do not have ISEE installed.
4 REPLIES
Andrew Claiborne
Valued Contributor

Re: HP SIM Remote Support pack

Hi Neil,

If you open the Remote Support Software Manager user interface by clicking on the desktop shortcut, does it indicate that any Remote Support Pack packages failed to install?

Best Regards,
-Andy Claiborne
Neil Daniels_1
Occasional Contributor

Re: HP SIM Remote Support pack

All of the software installed. There are no ISEE modules referred except for the isee to rsp migration modules. That module was installed to I removed it but the problem is still there.
Troy Gallipeau
Occasional Visitor

Re: HP SIM Remote Support pack

I also am having this problem.

I thought I would try under Options, Contract and Warranty Data Collection just to see if it was completely hosed, and sure enough all systems come back as a failed or unknown. Not really surprised by that but I would like to know how to fix this issue.
Debeer Eric
Occasional Advisor

Re: HP SIM Remote Support pack

I have had the same problem, i uninstall sim and all the components about rsp and i reinstall sim5.3 who do all the job himself, it works but why...

Eric