HP SUpport Contracts - HPE Hardware Maintenance

[Stephen Romanski]

We have had a support contract thru HPE since I started working at this organization, over 20 years. For some reason we did not get a renewal last august and all of the emails for people we had worked with on it over the years now bounce back. The phone numbers associated with it also say they are not able to take messages. Anyone have nubbers for service contract information?

[Rafi786 · Accepted solution]

Hi Stephen,

You can refer the below websites for the information you are looking for.

Refer My contracts and warranties webpage:
https://internal.support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm

Here is the support resources webpage:
https://internal.support.hpe.com/help/en/Content/supportAndOtherResources.html

HPE Suport Center website:
https://support.hpe.com/hpesc/public/home

[PP123]

Hello,

I am trying to confirm that our HPE contract from 3 years ago will not auto renew.  I have trying to reach a live person all day, but I keep getting transferred to different departments.  Unfortunately, the phone numbers listed on our contract from 3 years ago are no longer valid.  Can someone please direct me to the right department with a working phone number?

[techin]

Hi @PP123 ,

Did you try these links: 

https://www.hpe.com/us/en/pdfViewer.html?docId=a00039121&parentPage=/us/en/contact-hpe&resourceTitle=Technical+Support+Phone+Numbers+support+matrix

https://support.hpe.com/hpesc/public/usageSupport/

https://www.hpe.com/us/en/contact-hpe.html