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HPSIM not showing CW column, not in the 'options' menu ?

Steve weeks_2
Frequent Advisor

HPSIM not showing CW column, not in the 'options' menu ?


We had to trash our HPSIM install due to Database issues, so i've re-installed on a new machine. I've installed Remote Support pack, and have Remote Support Software Manager etc, I also have OSEM on there (although i can't seem to add systems to monitor)

All services appear to be running. ISE_CMS_SWMAGENT and ISE_SWM_COMMANDQUEUE are running.

I don't think it's a client setting as they all really haven't changed, apart from having a new destination.

Help me out here gents, what on earth am i missing ?

HPSIM running, Version: Systems Insight Manager 5.2 with SP2 - Windows
Build version: C.

The HP Remote Support Software Manager version is A.05.07.04.

i have Open Service Event Manager 1.4.7 - crsm 10.6.4
Honored Contributor

Re: HPSIM not showing CW column, not in the 'options' menu ?

Do You got a menu option in SIM options --> remote support pack options (or something like that)

If not ..install the RSP (isee) client again. You can find the msi package from Remote Support Software Manager download directory.
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