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тАО03-18-2011 01:07 PM
тАО03-18-2011 01:07 PM
I recently install SIM 6.2. After the install, I manually installed "rs_adv0550.100820.exe" so that I could collect warranty information about servers. However, as a side affect, HP SIM is now sending service alerts to HP and I keep getting calls and email on things such as "power supplied" failed. As much as this seems like a handy feature - it really isn't for our environment.
How do I stop SIM/RS from creating these "tickets" and sending them to HP yet still allow me to collect the warranty information I do want.
Thanks
Nelson
How do I stop SIM/RS from creating these "tickets" and sending them to HP yet still allow me to collect the warranty information I do want.
Thanks
Nelson
Solved! Go to Solution.
3 REPLIES 3
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тАО03-19-2011 03:45 AM
тАО03-19-2011 03:45 AM
Solution
Go to options->remote support configuration menu inside HP-SIM and disable transport (TE row). You can individually disable the transport. The interface is a little tricky
you need to take care that you select the correct operation in the pull down menu on the entitlement page.
Hope this helps.
BPE
you need to take care that you select the correct operation in the pull down menu on the entitlement page.
Hope this helps.
BPE
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тАО03-19-2011 07:04 AM
тАО03-19-2011 07:04 AM
Re: How do I disable RS Service Incidents being sent to HP
Excellent. Thank you.
Nelson
Nelson
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тАО03-19-2011 07:05 AM
тАО03-19-2011 07:05 AM
Re: How do I disable RS Service Incidents being sent to HP
Go to options->remote support configuration menu inside HP-SIM and disable transport (TE row).
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