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How do I disable RS Service Incidents being sent to HP

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NJK-Work
Honored Contributor

How do I disable RS Service Incidents being sent to HP

I recently install SIM 6.2. After the install, I manually installed "rs_adv0550.100820.exe" so that I could collect warranty information about servers. However, as a side affect, HP SIM is now sending service alerts to HP and I keep getting calls and email on things such as "power supplied" failed. As much as this seems like a handy feature - it really isn't for our environment.

How do I stop SIM/RS from creating these "tickets" and sending them to HP yet still allow me to collect the warranty information I do want.

Thanks
Nelson
3 REPLIES
BPE
Esteemed Contributor
Solution

Re: How do I disable RS Service Incidents being sent to HP

Go to options->remote support configuration menu inside HP-SIM and disable transport (TE row). You can individually disable the transport. The interface is a little tricky
you need to take care that you select the correct operation in the pull down menu on the entitlement page.

Hope this helps.
BPE
NJK-Work
Honored Contributor

Re: How do I disable RS Service Incidents being sent to HP

Excellent. Thank you.
Nelson
NJK-Work
Honored Contributor

Re: How do I disable RS Service Incidents being sent to HP

Go to options->remote support configuration menu inside HP-SIM and disable transport (TE row).