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IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

erki72
Occasional Advisor

IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

As described in the title I can not reach the IRS Website after the upgrade to Version 7.4.

Is there a specific IRS log where I can see why? The HP services are running at all

8 REPLIES
Cali
Honored Contributor

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

Have the same Problem.

Error free Upgrade, Service running but no Site.

That was not planned in this way.
OleHagenJensen
Frequent Visitor

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

Have a look in HPRSMain log file at <installation drive>:\ProgramData\HP\RS\LOG

 

Current file is the one with highest index for todays date : hprs-<todays date>.<index>.log

 

toddg1
HPE Pro

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

Hi all,

 

There are some known issues where Insight Remote Support isn't starting properly after an upgrade,

due to some files that were locked and could not be properly installed.

 

Please  refer to the last comments in this thread:  

 

http://h30499.www3.hp.com/t5/General/Problem-with-Insight-Remote-HPRSMAIN-error-id-500-Postgresql/td-p/6781327?notmigrated#.VfbO_vlVhBc 

 

To learn about a way to mitigate this issue.

I am an HPE employee.
erki72
Occasional Advisor

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

Which part of the logfile is interesting?

 

14 Sep 2015 15:02:58.394 HPRSMain[pool-1-thread-1] INFO  c.h.u.c.ConfigurationData - jdbc:postgresql://localhost:7950/UCA
14 Sep 2015 15:02:58.394 HPRSMain[pool-1-thread-1] INFO  c.h.u.c.ConfigurationData - Database down key:hprsmain.listening.port
14 Sep 2015 15:02:59.407 HPRSMain[main] INFO  c.h.u.c.ConfigurationData - jdbc:postgresql://localhost:7950/UCA
14 Sep 2015 15:02:59.407 HPRSMain[main] INFO  c.h.u.c.ConfigurationData - Database down key:hprsmain.apps
14 Sep 2015 15:02:59.407 HPRSMain[main] INFO  com.hp.uca.hprsmain.HPRSMain - Starting apps: [POSTGRESQL, PGBOUNCER, IMPORT_V5_DATA, LOAD_STAGED_PACKAGES, HPRS_EXECUTION, JETTY, KCT, HPRS_INTEGRATION]
14 Sep 2015 15:02:59.407 HPRSMain[main] INFO  com.hp.uca.hprsmain.HPRSMain - hprsMain is starting: POSTGRESQL
14 Sep 2015 15:03:00.406 HPRSMain[main] INFO  c.h.u.c.ConfigurationData - jdbc:postgresql://localhost:7950/UCA
14 Sep 2015 15:03:00.406 HPRSMain[main] INFO  c.h.u.c.ConfigurationData - Database down key:hprsmain.db.pgbouncer.enable
14 Sep 2015 15:03:00.414 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - SENDING DATABASE SERVER START COMMAND ...
14 Sep 2015 15:03:00.414 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Postgres Command:  C:\Program Files (x86)\HP\RS\postgresql_9_win32\bin\pg_ctl -l C:\ProgramData\HP\RS\LOG\databaseserver.log start -D C:\ProgramData\HP\RS\DATA\database
14 Sep 2015 15:03:00.414 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - [0] Waiting 1578ms for database server startup...
14 Sep 2015 15:03:02.031 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - [0] Waiting 1578ms for database server to begin accepting connections...
14 Sep 2015 15:03:03.782 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - postgreSQL runs OK
14 Sep 2015 15:03:03.797 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Database server has begun accepting connections.
14 Sep 2015 15:03:03.813 HPRSMain[main] INFO  c.h.u.p.s.UCASecurityPrincipal - New Security Principal: servername$|UNSPECIFIED
14 Sep 2015 15:03:03.813 HPRSMain[main] INFO  c.h.u.p.a.data.db.uca.UCADataSource - Creating new database connection pool for database UCA
14 Sep 2015 15:03:04.813 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - A database upgrade script is present and will be applied to the current database
14 Sep 2015 15:03:04.813 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - psql executing C:\ProgramData\HP\RS\DATA\persistence\UPGRADE\7.3.0\database_upgrade.sql ...
14 Sep 2015 15:03:04.813 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Postgres Command:  C:\Program Files (x86)\HP\RS\postgresql_9_win32\bin\psql -fC:\ProgramData\HP\RS\DATA\persistence\UPGRADE\7.3.0\database_upgrade.sql -hlocalhost -p7950 -Upostgres
14 Sep 2015 15:03:04.907 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - psql execution of C:\ProgramData\HP\RS\DATA\persistence\UPGRADE\7.3.0\database_upgrade.sql complete.
14 Sep 2015 15:03:04.907 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Database upgrade to 7.3.0 successfully applied
14 Sep 2015 15:03:04.907 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - A database upgrade script is present and will be applied to the current database
14 Sep 2015 15:03:04.907 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - psql executing C:\ProgramData\HP\RS\DATA\persistence\UPGRADE\7.4.0\database_upgrade.sql ...
14 Sep 2015 15:03:04.907 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Postgres Command:  C:\Program Files (x86)\HP\RS\postgresql_9_win32\bin\psql -fC:\ProgramData\HP\RS\DATA\persistence\UPGRADE\7.4.0\database_upgrade.sql -hlocalhost -p7950 -Upostgres
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - Sie sind jetzt verbunden mit der Datenbank »UCA« als Benutzer »postgres«.
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - BEGIN TRANSACTION;
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - BEGIN
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - SET search_path = public, pg_catalog;
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - SET
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - \i preload_data_upgrade.sql
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - --Clear out the swm_phk tables on upgrade
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - --delete from swm_pkg_dpdnc;
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - --delete from swm_pkg;
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - --add the schema version
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - update schm_vers set vers = '7.4.0';
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - UPDATE 1
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - \set ECHO none
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter -
14 Sep 2015 15:03:05.063 HPRSMain[Thread-4] DEBUG c.h.u.h.launcher.ProcessReaderWriter - Reloading subtype and snmplookup content
14 Sep 2015 15:03:15.573 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - psql execution of C:\ProgramData\HP\RS\DATA\persistence\UPGRADE\7.4.0\database_upgrade.sql complete.
14 Sep 2015 15:03:15.573 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Database upgrade to 7.4.0 successfully applied
14 Sep 2015 15:03:15.932 HPRSMain[main] ERROR c.h.u.h.launcher.PostgreSQLLauncher - Java upgrade encountered some errors, see hprs log file
14 Sep 2015 15:03:15.963 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Executing chgLog Cleanup
14 Sep 2015 15:03:15.979 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - ERROR: function cleanup_chg_log() does not exist
  Hint: No function matches the given name and argument types. You might need to add explicit type casts.
  Position: 8
14 Sep 2015 15:03:16.010 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Adding chgLog Cleanup method
14 Sep 2015 15:03:16.151 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Executing chgLog Cleanup
14 Sep 2015 15:03:16.604 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - DB server started
14 Sep 2015 15:03:16.604 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - VACUUMLO destadb ...
14 Sep 2015 15:03:16.604 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Postgres Command:  C:\Program Files (x86)\HP\RS\postgresql_9_win32\bin\vacuumlo -hlocalhost -p7950 -Upostgres destadb
14 Sep 2015 15:03:16.917 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - VACUUMLO destadb Complete
14 Sep 2015 15:03:16.917 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - VACUUMDB --all ...
14 Sep 2015 15:03:16.917 HPRSMain[main] INFO  c.h.u.h.launcher.PostgreSQLLauncher - Postgres Command:  C:\Program Files (x86)\HP\RS\postgresql_9_win32\bin\vacuumdb -hlocalhost -p7950 -Upostgres --all
14 Sep 2015 15:12:55.878 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified true
14 Sep 2015 15:12:55.957 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:12:55.957 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsg.xml exists false length false modified true
14 Sep 2015 15:12:55.957 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsd.xml exists false length false modified true
14 Sep 2015 15:12:56.191 CLIInterpreter[CLI] INFO  c.h.u.p.s.UCASecurityPrincipal - New Security Principal: SYSTEM|UNSPECIFIED
14 Sep 2015 15:12:56.191 CLIInterpreter[CLI] INFO  c.h.u.p.a.data.db.uca.UCADataSource - Creating new database connection pool for database UCA
14 Sep 2015 15:12:57.628 CLIInterpreter[CLI] INFO  c.h.u.c.ConfigurationData - Database up
14 Sep 2015 15:12:57.800 CLIInterpreter[CLI] INFO  c.h.u.persistence.model.SettingsBPO - node uuid a5d95aa3-ab8a-42eb-9481-ac0439eab824 found in the database
14 Sep 2015 15:12:58.098 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file DYNAMIC file C:\ProgramData\HP\RS\CONFIG\.\hprsd.xml
14 Sep 2015 15:12:58.120 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file GLOBAL file C:\ProgramData\HP\RS\CONFIG\.\hprsg.xml
14 Sep 2015 15:13:02.316 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified false
14 Sep 2015 15:13:02.347 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:02.410 CLIInterpreter[CLI] INFO  com.hp.uca.hprsmain.HPRSMain - hprsMain Logger Started
14 Sep 2015 15:13:02.410 CLIInterpreter[CLI] INFO  com.hp.uca.hprsmain.HPRSMain - OS system: Windows Server 2012 R2
14 Sep 2015 15:13:02.410 CLIInterpreter[CLI] INFO  com.hp.uca.hprsmain.HPRSMain - OS version: 6.3
14 Sep 2015 15:13:02.410 CLIInterpreter[CLI] INFO  com.hp.uca.hprsmain.HPRSMain - OS Arch: amd64
14 Sep 2015 15:13:02.410 CLIInterpreter[CLI] INFO  com.hp.uca.hprsmain.HPRSMain - Java Home: C:\Program Files (x86)\HP\RS\jre
14 Sep 2015 15:13:02.431 CLIInterpreter[CLI] INFO  com.hp.uca.hprsmain.HPRSMain - RMI Registry already running
14 Sep 2015 15:13:02.441 CLIInterpreter[pool-1-thread-1] INFO  com.hp.uca.hprsmain.HPRSMain - HPRSMain listener: Address already in use: JVM_Bind
14 Sep 2015 15:13:03.911 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified true
14 Sep 2015 15:13:04.019 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:04.019 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsg.xml exists false length false modified true
14 Sep 2015 15:13:04.019 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsd.xml exists false length false modified true
14 Sep 2015 15:13:04.316 CLIInterpreter[CLI] INFO  c.h.u.p.s.UCASecurityPrincipal - New Security Principal: SYSTEM|UNSPECIFIED
14 Sep 2015 15:13:04.316 CLIInterpreter[CLI] INFO  c.h.u.p.a.data.db.uca.UCADataSource - Creating new database connection pool for database UCA
14 Sep 2015 15:13:05.800 CLIInterpreter[CLI] INFO  c.h.u.c.ConfigurationData - Database up
14 Sep 2015 15:13:05.941 CLIInterpreter[CLI] INFO  c.h.u.persistence.model.SettingsBPO - node uuid a5d95aa3-ab8a-42eb-9481-ac0439eab824 found in the database
14 Sep 2015 15:13:06.207 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file DYNAMIC file C:\ProgramData\HP\RS\CONFIG\.\hprsd.xml
14 Sep 2015 15:13:06.207 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file GLOBAL file C:\ProgramData\HP\RS\CONFIG\.\hprsg.xml
14 Sep 2015 15:13:10.300 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified false
14 Sep 2015 15:13:10.332 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:10.972 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified true
14 Sep 2015 15:13:11.050 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:11.050 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsg.xml exists false length false modified true
14 Sep 2015 15:13:11.050 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsd.xml exists false length false modified true
14 Sep 2015 15:13:11.227 CLIInterpreter[CLI] INFO  c.h.u.p.s.UCASecurityPrincipal - New Security Principal: SYSTEM|UNSPECIFIED
14 Sep 2015 15:13:11.227 CLIInterpreter[CLI] INFO  c.h.u.p.a.data.db.uca.UCADataSource - Creating new database connection pool for database UCA
14 Sep 2015 15:13:12.441 CLIInterpreter[CLI] INFO  c.h.u.c.ConfigurationData - Database up
14 Sep 2015 15:13:12.597 CLIInterpreter[CLI] INFO  c.h.u.persistence.model.SettingsBPO - node uuid a5d95aa3-ab8a-42eb-9481-ac0439eab824 found in the database
14 Sep 2015 15:13:12.988 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file DYNAMIC file C:\ProgramData\HP\RS\CONFIG\.\hprsd.xml
14 Sep 2015 15:13:12.988 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file GLOBAL file C:\ProgramData\HP\RS\CONFIG\.\hprsg.xml
14 Sep 2015 15:13:17.050 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified false
14 Sep 2015 15:13:17.097 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:17.738 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified true
14 Sep 2015 15:13:17.847 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:17.847 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsg.xml exists false length false modified true
14 Sep 2015 15:13:17.847 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprsd.xml exists false length false modified true
14 Sep 2015 15:13:18.066 CLIInterpreter[CLI] INFO  c.h.u.p.s.UCASecurityPrincipal - New Security Principal: SYSTEM|UNSPECIFIED
14 Sep 2015 15:13:18.066 CLIInterpreter[CLI] INFO  c.h.u.p.a.data.db.uca.UCADataSource - Creating new database connection pool for database UCA
14 Sep 2015 15:13:19.363 CLIInterpreter[CLI] INFO  c.h.u.c.ConfigurationData - Database up
14 Sep 2015 15:13:19.504 CLIInterpreter[CLI] INFO  c.h.u.persistence.model.SettingsBPO - node uuid a5d95aa3-ab8a-42eb-9481-ac0439eab824 found in the database
14 Sep 2015 15:13:19.925 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file DYNAMIC file C:\ProgramData\HP\RS\CONFIG\.\hprsd.xml
14 Sep 2015 15:13:19.947 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Save file GLOBAL file C:\ProgramData\HP\RS\CONFIG\.\hprsg.xml
14 Sep 2015 15:13:24.019 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - hprs.xml exists true length true modified false
14 Sep 2015 15:13:24.050 CLIInterpreter[CLI] INFO  c.h.u.configuration.UCAConfiguration - Dynamic configuration is: on
14 Sep 2015 15:13:24.050 CLIInterpreter[CLI] INFO  c.h.u.c.c.ApplicationConfigCommand - RSADMIN GLOBAL integration.adapters.enabled.list was  InternalAdapter, HpAdapter, EmailAdapter =>   InternalAdapter, HpAdapter, EmailAdapter, HpSimAdapter

toddg1
HPE Pro

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

A question - how long after the upgrade itself completes have you waited before attempting to login?  For the user that provided a small part of the log - can you attach the entire log for the day - not all the files - just the most current log file.

 

I am an HPE employee.
erki72
Occasional Advisor

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

I've been waiting now for 24 hours.
Behold, I can log on to IRS now. In fact necessary to wait long

thanks for the support

Cali
Honored Contributor

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

Yes, seems that waiting 2h was not long enough.

Read your Post and try Today again and now it is working.

 

By the Way:

Found and delete thousands of up to 2 Year old Files in the LOG directory.

Free up 60GB Space.

 

Thank's to your Support.

That was not planned in this way.
kannothr
Occasional Visitor

Re: IE: "This page can’t be displayed" after Upgrade IRS to Version 7.4

Repairing IRS would resolve the issue. 

 

Repair using   hprs7kit.msi file from below location

 

C:\ProgramData\HP\RS\DATA\SWM\LANDINGZONE\ProdUpgPkg\unzipped\lib