ILO3 - IRS 7.7 - Not Discovered

[toddg1]

The team is checking - these questions are asked, while they dig a little harder - but all agree, we are not able to talk to the device as expected.

Are you sure there is not a firewall between the Insight RS system and the endpoint G7 ProLiant?

From the team:

I don't see any obvious problems with the customer's setup.
1. Is he positive he has the correct WMI credential? Type the password on the cmd line, then paste it into our passwd field.
2. WMIMapper sits between IRS and the endpoint.

(I have an expert trying to help determine if WMIMapper is setup correctly)

Are ANY Windows devices working properly to the WMI services?  If they are, then WMIMApper is probably setup correctly.

[wazh]

HI Guys,

Thanks again.

In answer to your points.

Yes there is a FW between the IRS and the G7. However TCP_5989 has been opened and I am able to telnet from IRS to the G7 and see the port is open.

The G7 is a standalone system and not on a domain. The account HPSIM has been configured locally on there. Within IRS I have the same credential. (see pic below) (cos pics are always good :) ). Yes there are other systems talking to IRS correctly. (however I would need to check that these are using WMI and not the old SNMP that some older systems are still using and what we are trying to move away from)

Is there anything special that needs to be done on the WMIMapper?

[toddg1]

A few more questions, comments.  You state that you can "telnet" to the port on the endpoint.  However, Insight RS doesn't connect to the endpoint in that manner.  We use the WMI-MAPPER (installed on the Insight RS) to connect, using DCOM, to the endpoint.

I think there could be something about the way DCOM on that specific endpoint is not configured?  If you have Insight RS talking to other G7 endpoints via WMI, then the WMI-MAPPER is likely setup correctly.

Can you validate?

[toddg1]

I missed one other point, sorry for the second post.   Is there a chance that this G7 is on a subnet that has the firewall configured to not allow DCOM?

After this - if these ideas don't spur something in your mind, I am going to have to suggest that it's time to open an official support case at this time.

[wazh]

Hi,

While I talk to the FW guys on the other node (which could take a while). I decided to get a older node in the same network segment and rule out any other issue.

As much as I got more information in the journal I did worry about the same thing you made mention of which was.

2017-03-16 06:21:01Z Dispatch classifier com.hp.dcs.devices.helper.WindowsPortTester
2017-03-16 06:21:01Z Try com.hp.dcs.devices.generic.Windows
2017-03-16 06:21:01Z Try com.hp.dcs.devices.make.HP.ProLiantWindows
2017-03-16 06:21:01Z Try com.hp.uca.discovery.classifiers.generic.WMIDevice
2017-03-16 06:21:03Z Try com.hp.uca.discovery.classifiers.make.wbem.HPWinComputerSystem
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.SMX_WSMANDevice
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.CIMOperatingSystemHPUX
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.CIMOperatingSystemNonStop
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.HPVMSProcessor
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.SMX_WBEMDevice
2017-03-16 06:21:05Z Try com.hp.dcs.devices.generic.WindowsFull
2017-03-16 06:21:05Z
2017-03-16 06:21:05Z Process classifier com.hp.dcs.devices.generic.WindowsFull with quality 300
2017-03-16 06:21:05Z Check additional protocols

It appears to try WMI and doesnt get a response.

FULL Journal below.

2017-03-16 06:21:55Z Type : SERVER
2017-03-16 06:21:55Z Make : HP
2017-03-16 06:21:55Z Model : ProLiant DL380 G6
2017-03-16 06:21:55Z UUID : 33313934-3233-5541-4230-31315036384D
2017-03-16 06:21:55Z Serial number : AUB011P68M
2017-03-16 06:21:58Z Add port : [Hardware address: 18:a9:05:54:55:ac; Index: 12; Description: HP NC382i DP Multifunction Gigabit Server Adapter #2; Type: ETHERNET_CSMACD; Admin State: DOWN; Oper State: <cleared>; Speed: 0]
2017-03-16 06:21:58Z Add port : [Hardware address: 00:00:00:00:00:00:00:e0; Index: 18; Description: Microsoft ISATAP Adapter #3; Type: TUNNEL; Admin State: UP; Oper State: DOWN; Speed: 100000]
2017-03-16 06:21:58Z Add port : [Hardware address: 20:41:53:59:4e:ff; Index: 9; Description: RAS Async Adapter; Type: PPP; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z Add port : [Hardware address: 3e:9e:20:52:41:53; Index: 6; Description: WAN Miniport (IPv6); Type: ETHERNET_CSMACD; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z Add port : [Hardware address: 18:a9:05:54:55:aa; Index: 11; Description: HP NC382i DP Multifunction Gigabit Server Adapter #5; Type: ETHERNET_CSMACD; Admin State: UP; Oper State: UP; Speed: 100000000]
2017-03-16 06:21:58Z
2017-03-16 06:21:58Z IP Configuration:
2017-03-16 06:21:58Z IP address: fe80:0:0:0:44c6:3733:5fef:df43
2017-03-16 06:21:58Z IP address: 10.16.104.54
2017-03-16 06:21:58Z Add port : [Hardware address: 00:00:00:00:00:00:00:00; Index: 10; Description: WAN Miniport (IKEv2); Type: TUNNEL; Admin State: UP; Oper State: DOWN; Speed: 0]
2017-03-16 06:21:58Z Add port : [Hardware address: <cleared>; Index: 3; Description: WAN Miniport (L2TP); Type: TUNNEL; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z Add port : [Hardware address: <cleared>; Index: 2; Description: WAN Miniport (SSTP); Type: TUNNEL; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z Add port : [Hardware address: <cleared>; Index: 4; Description: WAN Miniport (PPTP); Type: TUNNEL; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z Add port : [Hardware address: 18:a9:05:54:55:ae; Index: 16; Description: HP NC382i DP Multifunction Gigabit Server Adapter #4; Type: ETHERNET_CSMACD; Admin State: DOWN; Oper State: <cleared>; Speed: 0]
2017-03-16 06:21:58Z Add port : [Hardware address: <cleared>; Index: 1; Description: Software Loopback Interface 1; Type: SOFTWARE_LOOPBACK; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z
2017-03-16 06:21:58Z IP Configuration:
2017-03-16 06:21:58Z IP address: 127.0.0.1
2017-03-16 06:21:58Z IP address: 0:0:0:0:0:0:0:1
2017-03-16 06:21:58Z Add port : [Hardware address: <cleared>; Index: 5; Description: WAN Miniport (PPPOE); Type: PPP; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:21:58Z Add port : [Hardware address: 18:a9:05:54:55:b0; Index: 15; Description: HP NC382i DP Multifunction Gigabit Server Adapter #3; Type: ETHERNET_CSMACD; Admin State: DOWN; Oper State: <cleared>; Speed: 0]
2017-03-16 06:22:02Z
2017-03-16 06:22:02Z Retaining alternative information due to higher quality:
2017-03-16 06:22:02Z UNSET/450 Product number : 491332-371
2017-03-16 06:22:02Z UNSET/450 Operating system : Windows Server 2008 R2 x64 Standard Edition, Service Pack 1

Attaching additional Journal

2017-03-16 06:20:09Z Type : SERVER
2017-03-16 06:20:09Z Make : HP
2017-03-16 06:20:09Z Model : ProLiant DL380 G6
2017-03-16 06:20:09Z UUID : 33313934-3233-5541-4230-31315036384D
2017-03-16 06:20:09Z Serial number : AUB011P68M
2017-03-16 06:20:11Z Add port : [Hardware address: <cleared>; Index: 4; Description: WAN Miniport (PPTP); Type: TUNNEL; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z Add port : [Hardware address: 18:a9:05:54:55:aa; Index: 11; Description: HP NC382i DP Multifunction Gigabit Server Adapter #5; Type: ETHERNET_CSMACD; Admin State: UP; Oper State: UP; Speed: 100000000]
2017-03-16 06:20:11Z
2017-03-16 06:20:11Z IP Configuration:
2017-03-16 06:20:11Z IP address: fe80:0:0:0:44c6:3733:5fef:df43
2017-03-16 06:20:11Z IP address: 10.16.104.54
2017-03-16 06:20:11Z Add port : [Hardware address: 3e:9e:20:52:41:53; Index: 7; Description: WAN Miniport (Network Monitor); Type: ETHERNET_CSMACD; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z Add port : [Hardware address: <cleared>; Index: 5; Description: WAN Miniport (PPPOE); Type: PPP; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z Add port : [Hardware address: 20:41:53:59:4e:ff; Index: 9; Description: RAS Async Adapter; Type: PPP; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z Add port : [Hardware address: 18:a9:05:54:55:ae; Index: 16; Description: HP NC382i DP Multifunction Gigabit Server Adapter #4; Type: ETHERNET_CSMACD; Admin State: DOWN; Oper State: <cleared>; Speed: 0]
2017-03-16 06:20:11Z Add port : [Hardware address: 18:a9:05:54:55:ac; Index: 12; Description: HP NC382i DP Multifunction Gigabit Server Adapter #2; Type: ETHERNET_CSMACD; Admin State: DOWN; Oper State: <cleared>; Speed: 0]
2017-03-16 06:20:11Z Add port : [Hardware address: <cleared>; Index: 1; Description: Software Loopback Interface 1; Type: SOFTWARE_LOOPBACK; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z
2017-03-16 06:20:11Z IP Configuration:
2017-03-16 06:20:11Z IP address: 0:0:0:0:0:0:0:1
2017-03-16 06:20:11Z IP address: 127.0.0.1
2017-03-16 06:20:11Z Add port : [Hardware address: 00:00:00:00:00:00:00:00; Index: 10; Description: WAN Miniport (IKEv2); Type: TUNNEL; Admin State: UP; Oper State: DOWN; Speed: 0]
2017-03-16 06:20:11Z Add port : [Hardware address: 00:00:00:00:00:00:00:e0; Index: 17; Description: Microsoft ISATAP Adapter #4; Type: TUNNEL; Admin State: UP; Oper State: DOWN; Speed: 100000]
2017-03-16 06:20:11Z Add port : [Hardware address: <cleared>; Index: 2; Description: WAN Miniport (SSTP); Type: TUNNEL; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z Add port : [Hardware address: <cleared>; Index: 3; Description: WAN Miniport (L2TP); Type: TUNNEL; Admin State: UP; Oper State: UP; Speed: 1073741824]
2017-03-16 06:20:11Z Add port : [Hardware address: 18:a9:05:54:55:b0; Index: 15; Description: HP NC382i DP Multifunction Gigabit Server Adapter #3; Type: ETHERNET_CSMACD; Admin State: DOWN; Oper State: <cleared>; Speed: 0]
2017-03-16 06:20:16Z
2017-03-16 06:20:16Z Process classifier com.hp.dcs.devices.generic.UnknownDevice with quality 300
2017-03-16 06:20:16Z Check additional protocols
2017-03-16 06:20:16Z
2017-03-16 06:20:16Z Dispatch classifier com.hp.dcs.devices.generic.UnknownDevice
2017-03-16 06:20:16Z Try com.hp.dcs.devices.generic.SnmpDevice
2017-03-16 06:20:59Z Try com.hp.dcs.devices.make.HP.Ilo
2017-03-16 06:21:01Z Try com.hp.dcs.devices.make.HP.OnboardAdministrator
2017-03-16 06:21:01Z Try com.hp.dcs.devices.make.HP.EMU
2017-03-16 06:21:01Z Try com.hp.dcs.devices.helper.WindowsPortTester
2017-03-16 06:21:01Z
2017-03-16 06:21:01Z Process classifier com.hp.dcs.devices.helper.WindowsPortTester with quality 300
2017-03-16 06:21:01Z Check additional protocols
2017-03-16 06:21:01Z
2017-03-16 06:21:01Z Dispatch classifier com.hp.dcs.devices.helper.WindowsPortTester
2017-03-16 06:21:01Z Try com.hp.dcs.devices.generic.Windows
2017-03-16 06:21:01Z Try com.hp.dcs.devices.make.HP.ProLiantWindows
2017-03-16 06:21:01Z Try com.hp.uca.discovery.classifiers.generic.WMIDevice
2017-03-16 06:21:03Z Try com.hp.uca.discovery.classifiers.make.wbem.HPWinComputerSystem
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.SMX_WSMANDevice
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.CIMOperatingSystemHPUX
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.CIMOperatingSystemNonStop
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.HPVMSProcessor
2017-03-16 06:21:05Z Try com.hp.uca.discovery.classifiers.make.wbem.SMX_WBEMDevice
2017-03-16 06:21:05Z Try com.hp.dcs.devices.generic.WindowsFull
2017-03-16 06:21:05Z
2017-03-16 06:21:05Z Process classifier com.hp.dcs.devices.generic.WindowsFull with quality 300
2017-03-16 06:21:05Z Check additional protocols
2017-03-16 06:21:05Z
2017-03-16 06:21:05Z Dispatch classifier com.hp.dcs.devices.generic.WindowsFull
2017-03-16 06:21:05Z Try com.hp.dcs.devices.make.HP.CommandViewEva
2017-03-16 06:21:07Z Try com.hp.uca.discovery.classifiers.make.hp.CommandViewTl
2017-03-16 06:21:08Z Try com.hp.uca.discovery.classifiers.make.hp.msa.MsaProxyProvider
2017-03-16 06:21:08Z Try com.hp.uca.discovery.classifiers.make.brocade.DataCenterFabricManager
2017-03-16 06:21:08Z Try com.hp.uca.discovery.classifiers.make.hp.VCenter
2017-03-16 06:21:09Z Try com.hp.uca.discovery.classifiers.generic.GenericDevice
2017-03-16 06:21:09Z
2017-03-16 06:21:09Z Process classifier com.hp.uca.discovery.classifiers.generic.GenericDevice with quality 300
2017-03-16 06:21:09Z Check additional protocols
2017-03-16 06:21:10Z Protocol ELMC : SUCCESS
2017-03-16 06:21:10Z
2017-03-16 06:21:10Z Dispatch classifier com.hp.uca.discovery.classifiers.generic.GenericDevice
2017-03-16 06:21:10Z Try com.hp.uca.discovery.classifiers.generic.Localhost
2017-03-16 06:21:10Z No more classifiers
2017-03-16 06:21:10Z
2017-03-16 06:21:10Z Retaining alternative information due to higher quality:
2017-03-16 06:21:10Z UNSET/500 Make : HP
2017-03-16 06:21:10Z UNSET/500 Model : ProLiant DL380 G6
2017-03-16 06:21:10Z UNSET/450 Product number : 491332-371
2017-03-16 06:21:10Z UNSET/500 Serial number : AUB011P68M
2017-03-16 06:21:10Z 300/500 Uuid : 33313934-3233-5541-4230-31315036384d
2017-03-16 06:21:10Z UNSET/500 Type : SERVER
2017-03-16 06:21:10Z UNSET/450 Operating system : Windows Server 2008 R2 x64 Standard Edition, Service Pack 1
2017-03-16 06:21:10Z UNSET/300 Sys description : Hardware: Intel64 Family 6 Model 26 Stepping 5 AT/AT COMPATIBLE - Software: Windows Version 6.1 (Build 7601 Multiprocessor Free)
2017-03-16 06:21:10Z UNSET/300 Sys object id : 1.3.6.1.4.1.311.1.1.3.1.2

[justjeff]

This is all great but, PLEASE, when saying something like: "Use the 'vcenter method' of (registration/discovery)," please give a link or more details - I know it's not applicable here, but it would have been nice to have more detail, when you made this comment:

"If ESXi, then WBEM providers (which come with the VMWare) need to be installed and we use those - if it's ESXi and you're in lockdown mode, make sure to use the vCenter method to discover and talk to them (this works even not in lockdown and is easier, but is required if in lockdown)" Thanks!

[SANJAY MUNDHRA]

Hi,

You can refer the IRS Managed Device Configuration guide for more details on how to discover the servers via Vcentre and the pre-requisites required - https://support.hpe.com/hpsc/doc/public/display?docId=a00023073en_us 

Other good IRS documentations are available at http://h17007.www1.hpe.com/us/en/enterprise/servers/solutions/info-library/index.aspx?cat=HP_Insight_Remote_Support#.WhYp4WYUmuU