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IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

darek_g
Visitor

IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

Hi all!,

 

I have an issue with monitoring host (bl460c Gen8 ILO4:1.13) registration in IRS (using only AMS).

- monitoring host OS: ESXi5.1, hp-ams service is running.

- network comunication exist

- IRS is registered in HP Suport Center

- OA fortunately registered without any errors

 

message from ILO4->Remote Support->Registration:

"Remote Support Registration Error. HP Remote Support receiver temporarly unavailable. Please retry later.

(General receiver error)"

 

restart of IRS and IRS Event Receiver services not help (Windows 2008).

 

BR,

Darek_G

 

-------

After IRS reinstallation I observe new issue, host device cannot register to HP Remote Support Center:

From XML log file looks that HP site discard request

 C:\ProgramData\HP\RS\DATA\INTEGRATION\adapters\HpAdapter\sessions\UCARegistrationError_MsgId[...]XML

 

Registration failed; Register: WebService error; The server sent HTTP status code 403: Forbidden

 

----------

 

Please advice me for next steps.

Thanks,

Darek_G

6 REPLIES
Mr-Macro
Occasional Visitor

Re: IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

Did you get a solution to this?  I am experiencing exactly the same problem!

Aterpinnc
Occasional Contributor

Re: IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

Same issue with one server. Very frustrating.

tomb_acn
Occasional Advisor

Re: IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

Hello,

 

I have the same issue..

 

Best regards,

 

 Thomas Bailleul

Ronanchai
Occasional Visitor

Re: IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

I have the same issue.

anyone solve this case?

please suggest.

AvinashSN
Occasional Visitor

Re: IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

hi Everyone , 

 

I did find a solution for this query upon updating the time server details and saving the changes instead of 

dhcpv4 supplied time settings.

Hope this information Helps , cheers .

 

 

guillaume_F
Occasional Visitor

Re: IRS 7.0.5.0193 - bl460c Gen8 ILO4- Remote Support - Registration - failed

Hi,

 

Thanks, updating ntp settings solved this problem for me.